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National Car Rental

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Business Details

69

years

in Business

Hours:

Regular Hours

General Info:
Get last minute deals on car rental rates for business and vacation travel at Oakland Airport with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
Extra Phones:

TollFree: (888) 826-6890

Brands:
Auto Rental, Car Rental, Economy Car Rental, Luxury Car Rental, Rent a Car, Rental Cars
Payment method:
discover, master card, visa, amex, cash, check
Neighborhood:
Central East Oakland
Categories:
Car Rental, Truck Rental, Trailer Renting & Leasing

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10/13/2016

Overall
Selection
Service

I stood in line for about 15-20 minutes and when I finally reached the person she asked if I was an emerald club member and I said yes. I was then advised I didn't need to stand in line I could go direct to the lot. When lines were forming I feel like she should have advised emerald club members could proceed to lot. This would have saved me and others time. Once I did get to the right place things went quickly.

05/24/2016

Overall

There was some anti-theft device that was not allowing the car to start.



What happened next was not good. I was 60 miles form the airport. I called for help. I was connected with a call center in India. The customer service agent was friendly, but clueless. I asked him where I could get another car, he said he did not know since he was in India! I asked if there was anything closer than Oakland to get another car, he said he was not aware of any other locations. , I finally got the car started and was heading back to Oakland. The US based rep told me I could take it to an Enterprise location, but that there would be some delays in switching contracts, and they may not have a similar car.



I decided to drive to Oakland. Total wasted time since I had to backtrack was 3 hours.



How a company reacts to problem solve means a lot. National gets a 0 out of 10 from me. I am an Executive member, but time to try something new.



Lawrence Chris Wilson

06/24/2015

Overall

Outstanding service! I use Emerald Isle and love it. The Oakland office helped me with a rental car break-in at the Walmart on Hegenberger road just down the road from the airport. I had the car less than 20 minutes and was a victim of a smash-and-grab robbery (apparently this is very common on Hegenberger road so leave the area before you do any shopping). They helped me exchange the vehicle very quickly and I was back on the road in no time.

Thank you very much National Car - Oakland!

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National Car Rental

7600 Earhart RdOaklandCA 94621

(888) 445-5664

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