There was some anti-theft device that was not allowing the car to start.
What happened next was not good. I was 60 miles form the airport. I called for help. I was connected with a call center in India. The customer service agent was friendly, but clueless. I asked him where I could get another car, he said he did not know since he was in India! I asked if there was anything closer than Oakland to get another car, he said he was not aware of any other locations. , I finally got the car started and was heading back to Oakland. The US based rep told me I could take it to an Enterprise location, but that there would be some delays in switching contracts, and they may not have a similar car.
I decided to drive to Oakland. Total wasted time since I had to backtrack was 3 hours.
How a company reacts to problem solve means a lot. National gets a 0 out of 10 from me. I am an Executive member, but time to try something new.
Lawrence Chris Wilson