The consultants are so pushy. I called and ordered a dress after visiting Margene's. Later that day, I changed my mind. I called Margene's Bridal wanting to return the dress. I spoke directly with Margene (the owner). She told me that I had to pay a 20% restocking fee. This made no sense to me because the dress was still at Margene's Bridal; I hadn't picked up the dress yet. Margene said that they do not accept returns, but that she was doing me a favor. However, on their website, the return policy states:
"PHONE ORDERS: If for any reason you are not satisfied with your order, you have 2 business days from the time you receive the item in which to postmark the item back to us. The item must be unused. We will not be able to process any exchanges or refunds that are postmarked after this 2 business day period. There is a 20% restocking fee applied to these purchases and shipping costs will not be returned."
I asked why they had to charge my so much money when the dress was still at Margene's Bridal, in stock and she couldn't give me an answer. Margene was very rude and pushy. When I told her I was buying a dress from another vendor, she talked horribly about them and talked to me as though she was my parent, telling me it was not a smart decision, etc.
Margene's Bridal should not have taken any of my money. They had no reason to. Their customer service is horrible, they're rude and they're incredibly pushy. I would not recommend Margene's Bridal to anyone.