12/16/2009Provided by Citysearch -
I have never had a worse experience at a hotel, and we are not picky. We checked in around 6 and left for a show at the nearby Oracle. The attendant suggested we take the free shuttle. After the show, the staff was called to pick us up. After over an hour- they realized they sent us to the wrong place. When we got there we asked to have our room key rekeyed because we lost one. When we went upstairs we walked in on another guest!!! On top of that when we went downstairs the staff manager was incredibly rude and did not care! He actually argued with me that it was not his fault! We got another room and there were only 3 sheets no comforter on the bed. Next door at exactly 3:00 and 5:00 am the vacant rooms around us had alarms that went off for at least an hour after we called down. The rooms were otherwise clean and we felt safe at hotel.