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Alameda County Medical Center - Highland Hospital

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Business Details



in Business


Regular Hours

Extra Phones:

Fax: (510) 437-5127

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  • CT Scan
  • Substance Abuse
  • Rehabilitation Services/Outpatient
  • Intensive Care/Neonatal
  • Chemotherapy
  • ESWL (Kidney Stone Treatment) Services
  • Psychiatric/Emergency
  • Neuro-Surgical Services
  • Diagnostic Radiology Services
  • Spine Surgery
  • Gerontologic Specialty Services
  • Wound Care/IP
  • Radiation Therapy
  • Outpatient Services-InHouse
  • Acute Care
  • Alcohol-Chemical Depend
  • Dietary Services
  • Respiratory/Pulmonary Svcs
  • Joint Replacement
  • Pharmacy Services
  • Physical Therapy
  • Trauma Center/Medicare Certified
  • Gastroenterology
  • Optometric Services
  • Obstetrical Services
  • Pediatric Services
  • Intensive Care/Surgery
  • Cardiology/Non-Invasive
  • Social Services
  • Medical/Surgical
  • Infusion Therapy
  • Occupational Therapy Services
  • Rehabilitation Services/CARF
  • Rehab
  • Emergency Services
  • MRI (Magnetic Res Imaging)
  • Psychiatric Services/Adult
  • Operating Rooms
  • Psychiatric/Outpatient
  • Angioplasty
  • Intensive Care/Pediatric
  • Post-Op Recovery Room Services
  • Clinical Laboratory Services
  • Audiology Services
  • Speech Pathology Services
  • SNF Care
  • Dental Services
  • Ultrasound
  • Reconstructive/Plastic Surg
  • Ophthalmologic Services
  • Nuclear Medicine
  • Cardiac Catheterization Lab
  • EGD Procedure
  • Trauma Center/Level II
  • Diagnostic Radioisotope
  • Inpatient Surgery Services
  • Neonatal Nursery Services
  • Orthopedic Surgery
  • Anesthesia Services
  • Intensive Care/General
  • Hemodialysis (Dialysis)
  • Outpatient Surgery
  • Arthroscopy
  • Coronary Interventions
  • Psych
Payment method:
mastercard, visa
Highland Hospital
Highland Park, San Antonio

County Owned Hospital

Nonprofit Hospital

Other Information:

Best Practices followed: Safe Surgery Checklist In Use

Inpatient Services: Nursing Care, General Surgery

Outpatient Services: Eye Surgery, Skin, Gastrointestinal, Nervous System, Cardiovascular, Musculoskeletal

Hospital Ownership: Government

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Bad service, inhuman doctors. Oakland city health department should be pay more attention to the service provide on this hospital.



I was transferred from another hospital to Highland for a heart procedure and they were wonderful to me. The staff was very nice, they got me in and out quickly. I have continued treatment for my condition with Doctors there. I had no insurance but I felt like a VIP. I felt they were very thorough. They got me approved for specialty medication that would be very expensive if I had to buy it. It's been over a year since then and I feel almost as good as I did before all this. I am very satisfied with my treatment and continued care.



The telephone operators, doctors, social workers, payroll representatives, and even the janitors are extremely unfriendly, impatient, rude, and incapable of performing their job successfully; or at least good enough to fake good service. The proof lies in the fact that on numerous occasions of visiting the different offices, 95% of the time resulted in sarcastic or apathetic responses to general and complex questions.

On one occasion I witnessed as a patient was released. This would be a great accomplishment for the staff and community had not the individual been obviously sedated on drugs or remained completely mentally disabled. Either way, the individual slowly exited the double doors and remained outside near the parking lot for approximately 45 minutes, IN THE POURING RAIN! The most any staff member did for this individual was open the door to let them out. While I was inside I waited to see a patient that ended up being discharged in the similar state of mind, obviously in need of sever medical attention.

All the time I was there, the staff laughed and joked about their personal lives, television shows they watch, and their problems. Anytime I asked a question the rolling of the eyes and the hissing sounds made it seem like they wanted to say, "Don't you see we're busy!" The same attitude was given to me when I spoke to one of the doctors. I assume he was so busy that he felt justified for speaking too fast and rushing me away without answering any of my questions. His response always included, "Just have her take the med.'s. Just have her take the med.'s" Absolutely irritating and unprofessional.

I would not have written this if I did not think things were terribly wrong with that staff.

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Alameda County Medical Center - Highland Hospital

1411 E 31st StOaklandCA 94602

(510) 437-4800

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Alameda County Medical Center - Highland Hospital

1411 E 31st StOaklandCA 94602

(510) 437-4800

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