Outstanding service! I use Emerald Isle and love it. The Oakland office helped me with a rental car break-in at the Walmart on Hegenberger road just down the road from the airport. I had the car less than 20 minutes and was a victim of a smash-and-grab robbery (apparently this is very common on Hegenberger road so leave the area before you do any shopping). They helped me exchange the vehicle very quickly and I was back on the road in no time. Thank you very much National Car - Oakland!
My husband and I have rented from this location several times, they have by far exceeded our expectations in customer service every time. We want to give a shout out to Courtney for being awesome and amazing. While on our honeymoon our car was broken into, when we arrived at the rental location she just knew what to do, she and her staff were over the top. Thank you all for providing us with the right solutions, when we just weren't in a place to find them.
everyone that I encountered were very helpful and courteous. the car that I was expecting wasn't available and the were no issues with upgrading to another vehicle. From the front counter, to parking lot attendant as well as the person at the exit as well as the person greeting me upon return they were all on par and would get a 10 from me. 2nd time in Oakland in about a 2-3 month period and service is flawless. Keep up the good work.