I recently rented a vehicle from his location, for a 16 day use. I was a little disappointed that I had specifically requested a Toyota Rav 4, which WAS a choice, 4 months in advance, and when I got there, one was not available. I was pleased that I DID get to choose my vehicle. I/we chose a 2017 Ford Escape. Great car, and got great gas mileage. There were three things that I didn't like, though. 1. There were two , stupid, no smoking stickers stuck to the vent area. Not 1, but 2. That SCREAMS rental car when someone looks through the window. I like to blend in when I go places, and not stick out in a rental car. 2. We didn't notice until we drove away, that the inside windshield was both dirty, and had some kind of armor all residue on it, on the passenger side. Not good when driving into the sun. 3. The 'washer level low' message kept coming on, upon start up. We bought a gallon of washer fluid to top it off, but it still came on. We were thinking that it was for the rear window, but couldn't figure out where to put it. (we have a 2014 Ford Explorer, and it wasn't in the same place as that, so we didn't delve too deeply into it whereabouts). Other than that, Check in was a breeze, and return was even more simple! Great overall experience.
Outstanding service! I use Emerald Isle and love it. The Oakland office helped me with a rental car break-in at the Walmart on Hegenberger road just down the road from the airport. I had the car less than 20 minutes and was a victim of a smash-and-grab robbery (apparently this is very common on Hegenberger road so leave the area before you do any shopping). They helped me exchange the vehicle very quickly and I was back on the road in no time. Thank you very much National Car - Oakland!
My husband and I have rented from this location several times, they have by far exceeded our expectations in customer service every time. We want to give a shout out to Courtney for being awesome and amazing. While on our honeymoon our car was broken into, when we arrived at the rental location she just knew what to do, she and her staff were over the top. Thank you all for providing us with the right solutions, when we just weren't in a place to find them.