Were you aware of the district's extended hours at the main office in Liberty? (7AM to 6PM Monday thru Friday and 8AM to 12PM on Saturdays in May and June only)
When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.
When responding to a negative review, be professional, understand the customer's concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.
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