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Mercedes-Benz of Novi

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Business Details



in Business

Mercedes-Benz of Novi, MI offers a personalized luxury car buying experience in the Detroit area.

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Extra Phones:

Phone: (248) 426-8686

Toll Free: (201) 476-6250

TollFree: (866) 346-1007

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Automobile Leasing, New Car Dealers, Used Car Dealers, Auto Repair & Service

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Wish there was an option to give them negative 5 stars. bought a brand new E550 convertible . By the time I got home the car was making all kind of rattling sounds. Took it to the dealership the next day , they returned me the car without even looking at it. Went back and it has been there for 10 days. Salesman Craig is a good guy but the dealership sucks and the service department is worse I have ever seen . They suck . Don't go there .


Avoid if you can

Novi dealership service department are bunch of liars they are so fake that completely disrespect that you made an appointment that is why you are here. Don't trust them get in writing a fax or something to prove. Don't walk in that you have an appointment which you made over phone get a solid proof and then threaten them to sue then they will listen.


Poor service!!! Stay away!!! Save your time and money

This dealership is built on Taft crooked salesman's poor service! When my salesman lied about my new purchase I backed away form doing any BUSINESS with this company! So when I turned in my lease they TRIED TO CHARGE ME FOR EVEYTHING!! All lies thank god for my great lawyer! I won in court, but lost out on my lawyer fees!!! Still will never do any business here!!!! Look out for real people shady dealings -- stay away from a salesman by the name AJ - he lies and full of b/s he thinks he knows it all- trying to rip women off!!! I'll drive out of state to purchase my next Benz!!!! Go to BMW OF ANNARBOR MUCH BETTER


Worst experience ever!!!

This dealership is so crooked and unprofessional I can't even describe it!!! I'll admit, at first, we were so pleased with our salesman when it seemed like he was doing everything he could for us, then when things got sticky, he turned into the most crooked salesman ever!!! We've been fighting with this dealership and our bank now for 4 days back and forth. The salesman made a mistake by sending over a purchase agreement to our bank for the car we wanted and now he won't sell it to us for what the agreement says. To top it off, he told us he'd give us a certain amount of money for our trade in and now it keeps going down...WORST EXPERIENCE EVER!! We have been lied to and cheated from the beginning!


Provided by Citysearch - 
A Great Dealership!

I can't say enough good things about Mercedes Benz of Novi and my salesperson Kimberly Olson. She went out of her way to make sure my visit was a pleasant one. I wasn't sure which vehicle I wanted and she took the time showing me the features of each car that interested me. I actually had a fun time at the dealership and working with her. I would definitely recommend this dealership and Kim to anyone looking for a Mercedes.


Provided by Citysearch - 
S550 Benz of NOVI unpleasant experience.

I have also had the worst experience at this dealership. They have scratched the navigation screen on my car while in service and refuse to resolve the issue. Their service adviser (Jon) mentioned that they might had accidentally placed the tester close to the navigation screen which resulted the multiple scratches on the screen but the service manager (Tony) denied it and told me that there is nothing else to discuss. Very rude and unprofessional individual. The total cost for the damage is about 3K, I am in the process of creating a blog about this dealership so that people are aware of the awful customer experience.

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Mercedes-Benz of Novi

39500 Grand River AveNoviMI 48375

(248) 426-9600

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