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Keford Collision & Towing

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Business Details



in Business

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Regular Hours

General Info:
Hours of Operation: Towing -24 Hrs - 7 Days A Week
Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler-Plymouth, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Isuzu, Jaguar, Jeep, Kia, Land Rover / Range Rover, Lexus, Lincoln-Mercury, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Oldsmobile, Pontiac, Porsche, Saab, Saturn, Subaru, Suzuki, Toyota, Volkswagen, Volvo
Payment method:
mastercard, discover, amex, visa
Towing, Automotive Roadside Service, Automobile Salvage, Automobile Inspection Stations & Services, Automobile Body Repairing & Painting, Recreational Vehicles & Campers-Repair & Service, Tire Dealers, Truck Wrecking, Auto Repair & Service, Auto Body Parts, Automobile Parts & Supplies

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Keford Collision & Towing


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GREAT SERVICE! Just picked up my car today. Looks great! They matched my pearl white paint perfectly. There was a lot of damage and I can't believe it came out so good. Keford towed my car to their shop so I kept it there even though the insurance company wanted to take it to their shop. GLad I did too. My mom got her car done a little while ago in Livonia and she is still having problems with it. I'm going to tell ... view more

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Don't do it!

I called them at 2:45pm on a MONDAY asking for a 2 mile tow. It's now 4:30 and when I called the lady on the phone sounded unsure of how michc longer it would be. She says maybe 30 more minutes. I mean, Novi isn't that big, how many cars could need towing?! If the tire shops closes within an hour, then I'm going to miss work tomorrow. This is unacceptable. *calls Wixom towing*

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claimed iconBusiness Response.06/02/2014

Thank you very much for your feedback. Unfortunately in Emergency Road Service you never know how many emergencies can come up at the same time. Novi is not that big, but you would be surprised at how many emegencies can arise. We apologize for your wait, and hope you will give another chance the next time you need a tow company. I hope you made it to work. Our response time is 60 min. our less over 90% of the time. Unfortunately circumstances prevented us from providing our normally steller service in your case this time.

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I just saw their post on Facebook about their most loyal customer. Some guy who has been bringing his cars to them for over 60 years....that's loyalty. I can definitely say that I know what he means when he says Keford is the only shop I trust to work on my cars, I feel the same way. I have always had beautiful work done, and the people have always been very pleasant and professional to deal with. They make it a very... view more

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claimed iconBusiness Response.08/06/2013

Thank you very much for your kind words. Our most loyal customer, George, you referred to in your post is has had many cars repaired at our shop over the years. He recently told me his first car he brought to us was his mothers car. His last car, a Jaguar, he had transported up to Michigan from Florida. The company down there tried to have his car totalled because it was so clean, and they would have gotten a good price at auction for it. We assisted him and were able to save his car so he could keep it and not have to shop for a new car. We help many people save their car from being totalled by the insurance company, and can save you money by keeping your car. We very much appreciate your praises, and can't wait to serve you again in the future. Tom Herrington, President

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keford preys on accident victims

If I could give no stars I would they are the lowest level of slime charging accident victims to get their belongings & forcing them to sign the vehicle over in order to get the personal property

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claimed iconBusiness Response.08/06/2013

Unfortunately if you get in an acccident and require emergency road services, and do not dispose of your own vehicle then disposing of it is left to us. All we ask is to get paid for towing the vehicle and any storage that is incurred. Unfortunately we must pay our men for their services 24/7 just as anyone else would be expected to get paid at their job.

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Very Professional Service. For Towing and Autobody repairs I always recommend Keford. They have done my work for over 20 years and have always been happy with their work. They are family owned for over 50 years. I knew their dad and he was the same. They really care about the work they do, and won't cut any corrners, even if insurance companies want them to, they make it very clear that they work for you, the custome... view more

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Really Outstanding Service and Follow-Up! Keford provided excellent service for me, for some towing I had them do, and also some body work I had done on my 2010 Ford Taurus. The picked me up on the expressway and were there in about 15 minutes. The repairs were done ontime and I cannot tell where they worked on my car, it's really unbelievable. I also just got a follow up letter and a registered lifetime warranty in... view more

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Fantastic Service! I have tried other companies in the area, and they do not compare to the service I recently received at Keford. It was so convenient to have may car repaired at the shop where it was towed to. They handled everything for me, got me a rental car right away and everything. Cathy upfront explained the whole process for me, and everyone was very professional. I would highly recommend Keford's Services ... view more

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Very Poor Service

The service provided by Keford is well below par - they take an excessive amount of time to fix your vehicle, are very rude once they get your business, go back on their word and it is almost impossible to get a hold of them or get a straight answer. The people who answer the phone are especially rude.

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I brought my car to Keford recently, and I can't believe how good it came out. Not only are the repairs and paint work beautiful, but they cleaned the inside of the car, better than I ever have! It's nice to know there are still quality, family owned businesses that really care about great personal service, and outstanding craftsmanship.

Like this review?Yes|Flag AbuseProvided by Citysearch

My Semi-Tractor went off the road this past winter and Keford got there within 20 minutes. When they got there they got right to work and made short work of getting me out of the ditch. The price was very fair too. Not like some of those tow companies out their gouging people. I would highly recommend this tow company to anyone who drives truck and needs fast service and a fair price.

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Keford Collision & Towing

39586 Grand River AveNoviMI 48375

(248) 939-5179

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Keford Collision & Towing

39586 Grand River AveNoviMI 48375

(248) 939-5179

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