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Keford Collision & Towing

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Business Details

YP Qualified

Hours:

Mon - Fri 9:00 am - 5:00 pm

More Info:
Hours of Operation: Towing -24 Hrs - 7 Days A Week
Payment method:
discover, master card, amex, visa
Categories:
Towing, Automotive Roadside Service, Automobile Body Repairing & Painting, Automobile Inspection Stations & Services, Auto Repair & Service, Recreational Vehicles & Campers-Repair & Service, Tire Dealers, Truck Wrecking, Automobile Salvage

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12/10/2013

They took 35 days to repair my car, and they didn't fix my transmission, transmission fluid was leaking. They are not professional at all, Cathy event doesn't know the meaning of customer service. They are not helpful at all, will charge you 2 times more than others. So I recommend don't go here.

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11/25/2013
Don't do it!

I called them at 2:45pm on a MONDAY asking for a 2 mile tow. It's now 4:30 and when I called the lady on the phone sounded unsure of how michc longer it would be. She says maybe 30 more minutes. I mean, Novi isn't that big, how many cars could need towing?! If the tire shops closes within an hour, then I'm going to miss work tomorrow. This is unacceptable. *calls Wixom towing*

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08/06/2013

I just saw their post on Facebook about their most loyal customer. Some guy who has been bringing his cars to them for over 60 years....that's loyalty. I can definitely say that I know what he means when he says Keford is the only shop I trust to work on my cars, I feel the same way. I have always had beautiful work done, and the people have always been very pleasant and professional to deal with. They make it a very... view more

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claimed iconBusiness Response.08/06/2013

Thank you very much for your kind words. Our most loyal customer, George, you referred to in your post is has had many cars repaired at our shop over the years. He recently told me his first car he brought to us was his mothers car. His last car, a Jaguar, he had transported up to Michigan from Florida. The company down there tried to have his car totalled because it was so clean, and they would have gotten a good price at auction for it. We assisted him and were able to save his car so he could keep it and not have to shop for a new car. We help many people save their car from being totalled by the insurance company, and can save you money by keeping your car. We very much appreciate your praises, and can't wait to serve you again in the future. Tom Herrington, President

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07/13/2013
keford preys on accident victims

If I could give no stars I would they are the lowest level of slime charging accident victims to get their belongings & forcing them to sign the vehicle over in order to get the personal property

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claimed iconBusiness Response.08/06/2013

Unfortunately if you get in an acccident and require emergency road services, and do not dispose of your own vehicle then disposing of it is left to us. All we ask is to get paid for towing the vehicle and any storage that is incurred. Unfortunately we must pay our men for their services 24/7 just as anyone else would be expected to get paid at their job.

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03/08/2013

Very Professional Service. For Towing and Autobody repairs I always recommend Keford. They have done my work for over 20 years and have always been happy with their work. They are family owned for over 50 years. I knew their dad and he was the same. They really care about the work they do, and won't cut any corrners, even if insurance companies want them to, they make it very clear that they work for you, the custome... view more

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03/08/2013

Really Outstanding Service and Follow-Up! Keford provided excellent service for me, for some towing I had them do, and also some body work I had done on my 2010 Ford Taurus. The picked me up on the expressway and were there in about 15 minutes. The repairs were done ontime and I cannot tell where they worked on my car, it's really unbelievable. I also just got a follow up letter and a registered lifetime warranty in... view more

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03/08/2013

Fantastic Service! I have tried other companies in the area, and they do not compare to the service I recently received at Keford. It was so convenient to have may car repaired at the shop where it was towed to. They handled everything for me, got me a rental car right away and everything. Cathy upfront explained the whole process for me, and everyone was very professional. I would highly recommend Keford's Services ... view more

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02/01/2013
Very Poor Service

The service provided by Keford is well below par - they take an excessive amount of time to fix your vehicle, are very rude once they get your business, go back on their word and it is almost impossible to get a hold of them or get a straight answer. The people who answer the phone are especially rude.

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09/10/2009
CONSUMER BEWARE

CONSUMERALERT. THERE ARE LOTS OF TOWING SCAMS OUT THERE. BE SURE TO PRICE CHECK TOWING RATES AS SO YOUR NOT OVER CHARGED.

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06/10/2009
FAST SERVICE-FAIR PRICE

My Semi-Tractor went off the road this past winter and Keford got there within 20 minutes. When they got there they got right to work and made short work of getting me out of the ditch. The price was very fair too. Not like some of those tow companies out their gouging people. I would highly recommend this tow company to anyone who drives truck and needs fast service and a fair price.

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Keford Collision & Towing

39586 Grand River AveNoviMI 48375

(248) 478-2380

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Keford Collision & Towing

39586 Grand River AveNoviMI 48375

(248) 478-2380

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Keford Collision & Towing

39586 Grand River AveNoviMI 48375

(248) 478-2380

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