My dog also got injured in this place. I have a 15 lbs puppy who got bitten by other dog (he missed a piece or his ear! ) and they didn't even know which dog was responsible for this...he also got infected with warts (a common virus between dogs) while he was going there AND my puppy blinked painfully for an entire week after he got groomed in there, I don't know if it was soap or hair inside his eye, whatever it was this place didn't work for me and my baby AT ALL. The people who work there are nice in general, but I can't say the same thing about the owner. If you love your dog don't leave him/her in this place. I don't think they watch the dogs the way they are supposed to.