Having just moved to the area, I was on the hunt for a new salon. This place was recommended by a friend of a friend, so I decided to check it out.
I am Indian, have dark skin and black hair. I asked for subtle highlights, nothing too bright, as I wanted it to blend with my natural color closely, and a new cut with layers and some long, side-swept bangs. My stylist, Miri, listened, and said ok. What I ended up with was only 8 foils, which I didn't think too much of. When it was all washed out and I saw it, I said that it was way too bright, and that I wanted it darker. All it would have taken, according to Miri, was another few minutes of toner. He, instead, told me to wait until it was dry so I could really see the color. I agreed, he cut and dried my hair, and it was WAY too bright. When I asked again to have it darkened up, he said that he didn't have time, as he had tickets to the Red Wings game, and that I should give it a few weeks. I pushed to have it fixed immediately, but Miri refused. There were no other customers in the salon. None.
I decided to give him the benefit of the doubt, went home, and when I saw it the next morning, I hated it. I called, and they told me they couldn't fix it for a couple weeks. I ended up going to another salon to get my color and cut fixed that very day. When I spoke to the owner, he refused to refund my money, and blamed me for not waiting to speak to him about the repair. I explained that I was told that they could not fit me in.
I paid $175 for 8 foils, color I hated, poor customer service, and an argument with the owner. He refused me a partial refund, saying that it was unheard of in his industry. I explained that I didn't expect a full refund, as I understand that I should pay for my haircut, so I would be satisfied with just a portion. He again refused and told me that I should have been more clear.
Overall, it was a horrible experience, and I would never, ever go back. I would highly recommend that you check out another local salon, and avoid this one. If my experience is indicative of how they do business, they are overpriced, rude, and unwilling to help you if you do have a poor experience.