Service was great, and easily able to book the 15 passenger van that I needed. Only reason why I gave a 4 out of 5 was for the appearance and condition the van was in, after it was supposedly cleaned for us. The agent who gave us the van should have never given it to us like that, it obviously was not cleaned. However, the agent who checked us in compesated us for the inconvenience and didn't charge us for being late. Will definetly recommend and use Novi Enterprise again.