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Carrabba's Italian Grill

(5)
$$

OPEN NOW

Today11:00 am - 11:00 pm

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Business Details

Hours:

Regular Hours

Mon - Thu4:00 pm - 10:00 pm

Fri4:00 pm - 11:00 pm

Sat11:00 am - 11:00 pm

Sun11:00 am - 9:00 pm

Payment method:
amex, discover, master card, visa
Location:
West Oaks I
Categories:
Italian Restaurants, Family Style Restaurants, Restaurants, Mediterranean Restaurants, Bar & Grills

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07/27/2013
Great Experience

Food great! Service great! Truly my favorite restaurant!!!!!

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02/08/2011
Food great - customer service .. not so much

I have to agree with the rest of the reviewers on this. I love the food there - but everything else needs some work!!!!!

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04/13/2009
Worst dinner ever!!!

I'll just start with when it started to be unreasonable. 1 1/2 hours into our "meal", the waitress admits that she still hasn't put in the KIDS orders. The kids were age 2 - 9, so not big kids. Once she did that, it was almost 45 minutes later that she brought out 2 kids meals (there were 6 kids), one of them for my 6 year old daughter, and it was wrong so we sent it back. Another 20 minutes goes by and she brings o... view more

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09/07/2008
Nice Manager Rest of staff just okay

I went in for take out on a Saturday night It took a while before being waited on. But when I did get waited on it was by the manager Jeff Wilk. He was really nice, he had good conversation, and sped up my service. It was a bad experience that was turned around. My suggested would be probably to call ahead.

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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06/21/2008
Bad Customer Service

I sat at the bar waiting for a table and was not acknowledged for 10-15 minutes. After requesting some bread to have while I was waiting (and explained that I was having hypoglycemic difficulty), it took another 15-20 minutes and asking two people before I received the bread. I ended up eating at the bar and the whole experience was negative. I had the impression that I was an inconvience rather than a welcomed pa... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Carrabba's Italian Grill

43455 W Oaks DrNoviMI 48377

(248) 735-0400

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Carrabba's Italian Grill

43455 W Oaks DrNoviMI 48377

(248) 735-0400

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