I had some major repair done at the Novi Auto Lab location and just want to say that I would give them the highest recommendation possible. This repair shop excels in every way. I've been to many different auto repair shops in the past which includes auto dealerships, but have never been as completely satisfied as I have been at Auto-Lab in Novi. Customer service is outstanding. The service advisor Chris was my single point of contact. He addressed all concerns I presented. Repairs have brought my vehicle up to original standards. My 9-year-old car (which is a 2007 Saturn Aura XE) handles like new once again. The vehicle repairs were made several days ahead of the date that the shop indicated it would take to make the repairs. Cost of repairs (parts and labor) are never cheap, but the prices Auto Lab Novi charges are very much in line with what other similar repair shops would charge and the quality of the parts and workmanship is superior.