Brought my 2008 Avenger in to have the transmission shift modual reprogramed and the passenger window operation checked, my only visit for warranty (34,600 miles). When I asked the service write-up rep about some corrosion on my chromed rims, she indicated that the Manager would approve replacement rims, which he did approve! I also showed some paint defects to the rep and she explained that all paint defects are covered for 100,000 miles and that I could schedule at anytime to have the work done. The problem I had in the passenger window was corrected with an actuator replacement. Everyone that I was involved with in the service department was very courteous, friendly, and attentive. As I said, "Great Experience"!
I have been a varsity customer for the past 8 years and the service department has been wonderful....quick service pricing is comparable to all national chains....and the people are extremely friendly and courteous....my car get washed and hand dried for free after every visit....they also service our family's Ford vehicles we bought from them in AnnArbor at the Lincoln store in Novi....nice people who appreciate our business!
I was impressed with the people who handled my repair...I was KEPT INFORMED OF MY CARS STATUS THE WHOLE TIME. I recieved a free loaner car and they handled all the details with my insurance company,,,my car came back to me like new!