Love the bargains, owners and staff are older citizens and they have been nothing but helpful and pleasant to me and other moms who frequent the shop. And when I've sold items multiple times, they're 100% fair. Unlike other reviewers who have said they brought in garbage bags of clothes, I folded mine, they were clean, and I put matching sets together. ANY retail business, Ann Taylor, GAP, you name it, need to buy acceptable inventory in order to serve their customers. They cannot spend hours sorting though bunched up clothes that the seller has not delivered in an acceptable/clean/manner. Would you buy something bunched up? If you had a business, do you have time to do the laundry and folding of the seller who did not make the effort? No business can do that. The likes of Old Navy, Loft, the retail clothing business buy low and sell high, marking up the price by even 500% and higher, then they post a "sale" and make it look like you're getting a bargain. That's how many clothing retail works - they have to pay rent, insurance, salary, etc. The Children's Orchard, like other retail clothing, needs to buy low to sell higher like all other retail stores. Ignore the reviews that do not even know how retail clothing industry works. Respect goes both ways. Some staff members are older and speak in a loud voice, like many older citizens in our community. Nothing wrong with that. They say "May I help you" to me loudly each time I'm at the store, and they've only been trying to help, acknowledge the customer, and be a business. Love their bargains!! I'm saving a ton!