After a 12 month hiatus, we went back to Oyster Bar last night. From my previous review, I cited poor service & disinterest +incompetency from management as the main reasons for our discontent. Yesterday was my Uncle's birthday & he wanted to go back, so without complaining, we went. We were promptly greeted at the door and shown to our table. The person seating us turned out to the be manager, Leslie. She pointed out our server, Nicole, was busy with a large party and would be with us shortly. Nicole came over promptly and introduced herself. The difference between her approach & attitude was night & day from our last visit. Nicole is personable, efficient, & very sweet. The drinks were quickly served & our food orders taken. The food arrived hot, with a smile. All of our food was great except one of our party had the special, which was a stuffed grouper. The fish was left too long in the oven & the bottom of the filet was so hard we couldn't cut through it with a fork. We informed Nicole & she immediate apologized and as we were mostly done with our meals, offered the person a piece of pie as recompense, which we accepted. After the meal was finished, we called over Nicole & Leslie to share our feedback on our visit that evening, as well as to inform them I would be writing an update today to my review from last year. Both were very grateful. In further discussion, both of them were familiar with my review from last year! Based on other reviews I have read here, I hope that my last review contributed to correcting the course of the restaurant over the last year, as many seemed to have had a similar bad experience last year with the service. I hope that this review contributes to maintaining this corrected course as it is a sure fire win! I hope that all of you with unpleasant experiences will go back & give them another chance. Thank you to Nicole & Leslie. We will be adding Oyster Bar back to our list of favorites
22272 Highway 59N,Robertsdale, AL 36567
We own at the Eden Condominium complex. We drive down twice a year and the Crab Trap is always our first dinner in town after our 11 hour drive. With consistently good food, good service, & a value priced menu, it is one of our staples. Last night we came in and had dinner served by Justin. One member of our party ventured beyond her usual meal and was not happy with her choice. Not that the dish wasn't well prepared, it just wasn't to her taste. Justin noticed she had eaten very little of her meal and inquired about it. She explained that it was fine just not to her taste. Justin immediately inquired if he could get her something else. She declined. Unbeknownst to us, Justin went to his manager Angel and told her about the meal. Angel came over and explained she had taken the meal off the bill and asked again if she could get another meal for us. We were shocked. We hadn't asked for the discount and were impressed the staff had taken it upon themselves to ensure we were happy & would come back. We reiterated that the meal choice had been the issue, not the meal itself, but they were insistent they would rather we have no regrets and come back than keep the price of a poor choice. We will be keeping this on the staple list and are very glad that our business is so appreciated :)
I live in Pittsburgh, Pa and visited some family in Pensacola. They took me to the Fish House during my stay. It was probably the best food I have ever eaten in a restaurant in my life. First of all it is located right on the water with views of boats and the bay. I tried the Grits a ya ya which I was told by our server, Scottie was the Fish house's signature dish - world famous - he said. I have never tasted such a thing. Gouda cheese grits with shrimp, spinach, bacon, portobello mushrooms with this creamy sauce my mouth is watering just thinking about it. I also had the key lime pie for desert. They make it there and it was authentic and delicious. My relatives had surf and turf and grouper. We had a great time. I even bought their cookbook. I can't wait to go back again. Awesome!!!