My wife and I purchased a front door and a back door from Door Masters of Texas. Charlie took his time to explain everything thoroughly, and our initial visits were nice. After we paid for the doors (yes... we decided to pay for both doors up front... and they were not cheap) we were told it would be at least 2 1/2 weeks before installation. It took over a month. The back door was the hold up, because they kept saying it hadn't arrived. Even though we were anxious to receive our new doors, our main issue was the lack of communication. I learned about the back door not coming in after calling. They could have at least picked up the phone to communicate what was going on. So one Monday, instead of calling, I decided to visit their store. Well to my surprise, the back door had arrived and had just been freshly painted. The front door was already stained and the polyurethane already applied. Ken took me in the back to view both doors, and I was pleased and very impressed. Danny and Ben showed up the following Saturday to install the doors and they did an EXCELLENT job. The doors are beautiful, and the house looks and feels totally different. Danny and Ben were very professional and made sure to stay until the job was complete. No rushing... they took their time, even though there were a few challenges. The end result is amazing. The only reason I am not giving the company a 4 or 5 rating (like I would love to) is because of the communication after the sell. They have quality doors and their installation team is very professional. They just have to work on making sure they keep their customers in the loop.
In July, 2007 we replaced our front double-door with a single door & side panels (patterned bevelled glass). The price was higher than we had been thinking about but Door Masters' price was competitive based on a lot of 'shopping'. We were very happy with the outcome. Door Masters were straight forward on the sales/purchase end, and the installers that came out did a great job. When they needed to talk to or ask us about something, they did it forthrightly and courteously. Great curb-side appeal improvement over what we had in a 25 year-old home. From a sincerely satisfied Champion Forest resident
I contact Mary regarding my Church Program and the service and quality was AMAZING!!!! She took the time and care to supply my needs just as her website said. She also assisted me with the questions and concerns that I had pertaining to the design and set-up it took her less than 60 minutes to design my program and e-mail my proofs and she delivered them well ahead of schedule,,, ONE LESS WORRY FOR ME,, We as Houstonians need to support her. The prices are reasonable for the quality and service she provides... = )