Wow! Sometimes ya just can't win.
Jeff T's girlfriends car was towed into the shop. She wanted us to repair her vehicle. She was to busy to deal with "it", so her boyfriend would handle it. We never recieved an assignment or any information on the claim from him or her insurance company, we were never able to even write an estimate on the vehicle, (we never got keys to the car). Now her insurance company wants to towed to a salvage yard.
I know dealing with a accident can be frustrating and we repair facilities are the easy target to vent your frustrations out on, but this is just plain ridiculous.
I apologised to Emily for my mistake and gave her a free loaner car while we replaced her windshield. It WAS a hetic day, the Tech working on her car had to leave suddenly as his wife had an emergency C section with their first child. I explained this to Emily. I guess not well enought.