I rented a car a couple weeks ago for the weekend. While waiting in line to confirm my reservation, a manager asked me if I already had a reservations confirmation number and if so I could use the Kiosk machine. He was very helpful with guiding me to what I needed to do. Very impressed. Then when I went to pick up my car, I was advised to wait for a Rep to come meet me, a young lady representative came to me, asked my name and walked me to the available car. I rented a compact, however they did not have any compact cars available, so she said that she can upgrade me to the next size up free. I took the opportunity. I had a Chevy Malibu. Great car, it has awesome gas mileage and it super comfortable. Overall experience with Enterprise was super awesome. It was nice to be treated with VIP status. :) I recommend renting from the Enterprise SFO Arpt location and I will definitely choose Enterprise again in the future when renting a car.
I have rented from Hertz a few times and use to always enjoy the service and the selection of Cars. However, This time around I actually went through Hotwire and was lucky enough to get Hertz, or so I thought. I felt like the bastard child for using Hotwire. The counter person never once said hello, no greeting, a simple hi would have done nice. It says in there policy "Hertz is committed to providing our customers with the highest level of service" That's not what I experienced. The car i was given to rent was suppose to be a Kia rio or similar. What I received was a beat up Yaris which was so uncomfortable. the engine was slipping/bucked every so often and smelled like an ashtray with Vanilla spayed over it. returning the car was easy enough but the attendant just wanted me to log on and give her a good review for giving me a receipt. I'm seriously disappointed in Hertz this time.
Shorter lines than the other car rentals, since the price was higher. The biggest problem: we rented a baby seat with the car, rather than bringing our own on this trip. The seat they gave us was cheap and uncomfortable for our 9mo old. It rattled around, making her carsick, and my husband had to sit in the back and hold the seat in place for a 6 hr drive each way. Enterprise also did not install the car seat for us due to "liability issues", which meant we spent about an hour trying to get it installed at the airport, poring over the instruction manual. This could have been handled a LOT better. They should find a way to have the seat installed in the car when you pick it up!