Aarons Paradise Taxi
14 Easthampton Rd, Northampton, MA 01060
Phone: (413) 387-0300
Fax: (413) 341-3963
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At 7:15am on Wednesday February 11, 2014 my ladyfriend called Aarons for a one-way ride to her workplace where she was to start work at 8:00am. The dispatcher informed her that the taxi would arrive in 15 minutes. 7:30am came, but no taxi, so I called to inquire for her as to when the taxi will arrive, and the dispatcher replied, "He's on his way right now, hon." The taxi arrived well past 8:ooam and dropped her off at her workplace at 8:30am, thus causing her to lose 30 minutes of pay. She had paid $15 for that ride (Go Green charges $12.50 but was unavailable), and--of course--the driver will keep his job. My ladyfriend and I decided that there would be no point in complaining, verbally or in writing, to the dispatcher, for we knew that nothing would be done to improve service, such as calling the customer to inform that the taxi will be late, so that the customer can decide to wait, or cancel the pick-up request, and find alternative transportation. So much for "world class service" ! Never again shall my ladyfriend or I call Aarons, and we will urge our friends, family members, and co-workers to call their competitors FIRST !
Driver was given 40.00 by our friends boyfriend to drive a mile to our home. Instead of making change, as was intended, he refused to give us the extra for a ride that totaled to 14.50. He proceeded to curse at my roommates and I for requesting an accurate amount of change and told us he couldnt wait for us to get out of his car. Once dropping us off at our home, he exited the vehicle giving us the middle finger. We were very scared and quickly entered our house afraid of what he may do. We aquired his license plate and are attempting to contact his boss. Do not recommend this service to anyone, felt very unsafe, taken advantage of, and stolen from.