Monro Muffler Brake & Service
575 Erie Ave, North Tonawanda, NY 14120
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TollFree: (877) 466-6676
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I used to take my car here for oil changes frequently for a few years, the service was friendly and knowledgeable. I was having issues with my engine, they told me to do a deep cleaning which solves it 50% of the time for $150 or could cost a few grand to fix. I went with the cleaning which seemed to work but the same problems came up shortly after, I did a little online research and found there was a recall for the part that was causing the issue and my dealer fixed it for free. That turned me off I would think that would be information they should know or have available I stopped going there for services like that and just an oil change, I made an appointment days in advance and I show up and the place isn't even open yet at 8:15 AM when even the sign on the door says they open at 7:30, no call to confirm when I used to get them. Must be new management in the past few years because they have gone downhill in service and knowledge and lost my business.
horrible... made an appt. at 3pm for a $22 oil change and tire rotation 3 days in advance and i waited an hour before they even got my car in the shop. while i waited i overheard them adding extra charges onto 4 other customers bills as they were cashing them out .... some just for windshield wipers and others for expensive repairs. then came my turn, while being cashed they told me i needed over $1300 in work to my car which runs fine and they said i need new tires which they just so happen to sell...too bad my tires are only 3 months old. After i left i realized they never even rotated my tires which i had paid for and also that my car now runs like garbage when it ran nice an smooth before they touched it...... shouldn't it run better after an oil change??????? never had a problem with my alignment but now my car pulls to one side and i suppose they want me to pay $90 to get it done there? HELL NO!!! will never use them again, not even to fix what they messed up.... RIDICULOUS!!!!!! oh yea and the guy who came to pick up his lexus after they fixed his exhaust the first time he brought it back because a hole mysteriously showed up where there wasnt one before and after supposedly fixing that new hole they brought his car to him while i was there and it was still loud.... how is that fixed??!
I took my vehicle there to get a simple oil change. They came out a while later and told me that my oil pan plug was cross threaded and that if they were to take the plug out that the whole oil pan would brake and cost me hundreds of dollars. They advised me to take the vehicle back where I got my last oil change and tell them the issue. So, I went on my way to delta sonic to complain and the guy got under my car and within about 30 seconds to a minute, he had my oil pan plug out and had begun changing my oil. He said there was no cross threading and that Monro probably didn't want to do it because I was using a coupon and it wouldn't be worth there time to make that little money. What a way to keep customers, huh? They lost me for sure. Friendly employees are the only good thing about this place. My advice: don't get your oil changed here.