i had the total opposite experience of the other review here. i purchased a beautiful ring from michael's jewelers, then waited months to propose to my wife. After months of the ring in my position i found a crack in the diamond, i returned to michael's to see what could be done... they said it probably happened to it while mounting the stone, because it was a bigger sized side stone, and there was two of them, they ordered two new stones so they would match side to side at no charge! Since then i returned to buy a set of earrings for a birthday present, the earrings were beautiful and my wife wore them into the michael's to say thanks. When in the store she saw the exact earrings in a drop down version at an increased cost, the owners let me trade in the earrings that were worn for the upgrade and gave me a deal on the cost. i have never had better service! Thank You Michael's Jewelers!
It downright tickles me that there is a review on here suggesting Mindy and Dave are not honest. Businesses don't make it to the status that Michael's has in this town by being shady. When I bought an engagement ring at Michael's, Mindy was taking me through the paperwork for the stone and told me about the registration. I thought it was crazy that something so small had a number on it. Mindy invited me to come around the counter and take a look at the diamond and see the registration through her microscope. I love that when you walk in, you're doing business with the owners of the store. It was pretty clear from my experience that they cared more about building a relationship and earning my future business than just one sale. I don't really leave reviews online, but it is absurd to say these guys are not honest or honorable and I felt compelled to speak up.
Great service and very helpful. Thank you