I've rented many RV's in different parts of the country with no issues so I have to say that this is by far the worst experience I have ever had with any company. Be very careful about what paperwork you sign with Access RV if you end up renting with them. I was hit with almost $1600 in extra charges when I returned the RV. $1600!!! I have all paperwork to show you so feel free to ask. I paid top dollar and was pleased at first.
I even paid for 3 hours of prepaid cleaning which I thought would be more than enough but they hit me for and additional 9 hours at $65 an hour, that's $585 in extra cleaning fees alone. We even spent a couple hours ourselves cleaning before we returned.
They were trying to charge me $504 for generator charges but I had that reduced to $100.
$85 for a broken stove cover,really. There was no way to even dispute these charges on site since we dropped off at a lot for airport pickup and did not see a representative from the company. Right next to the lot is a gas station where we filled up and only had to drive about 100ft but I was still charged for partial gas fill up.
I rented an RV on the east coast a couple weeks before this and experienced none of these issues or extra charges. Remember that once you sign the contract you are screwed if you wish to fight any of the charges which is what I found out the hard way. Don’t make my mistake.
claimed iconBusiness Response11/25/2014
Thank you Don for taking the time to post a review of your recent trip to Burning Man. We regret we were unable to reduce your additional costs more than the $600 off of the stated rates and fees on your rental contract. Unfortunately, playa is very difficult to clean as it turns back to clay when it gets wet. All rates and fees are clearly stated and require your signature of acceptance before they are in effect. We are happy to see you were pleased with our service at departure and regret you did not remember to return the RV in better condition to avoid the additional fees.