I needed a second opinion for my very sick cat. I chose North Royalton Animal Hospital because of its AAHA award. It was a mistake I now have to live with. My cat was suffering from a persistent sinus infection and complete loss of appetite. He is gone now, having been finally diagnosed with advanced cancer by another veterinarian. The treating vet at N. Royalton misdiagnosed him and suggested a very expensive x-ray of the wrong part of his body based on that misdiagnosis. She prescribed an antibiotic that made him vomit (a common side-effect) followed by another antibiotic that he had already been given for a month without results. These medications were liquids that made him gag and only added to his suffering. The only medication that gave him any comfort was the Prednisone that I requested. (This clinic is very focused on protecting its interests against lawsuits and I had to sign a release to get it.) In addition, there were delays in callbacks that resulted in delays in obtaining his medications. Had they been of any benefit, the benefit would have been too long in coming. When an animal is seriously ill, it takes more than expensive and often inconclusive tests to diagnose the illness. It takes an ability to carefully weigh all the data and think beyond the commonplace. Sadly, the treating veterinarian at N. Royalton was unable to do this for my poor cat and his death was needlessly prolonged. I had him put to sleep as soon as the next veterinarian found his widespread cancer by ultrasound and a whole body x-ray. My choice of North Royalton Veterinary clinic was a costly one. The charges were extremely high, but the bigger cost was to my poor cat, who did not deserve to go through all that he went through. I regret my choice of this animal hospital every day,
claimed iconBusiness Response06/19/2015
We do apologize about your experience. Due to client/patient confidentiality laws we are unable to discuss this medical case in a public forum. We highly encourage you to contact us to discuss/examine this case on a one-on-one basis with our medical director so we may assess your pet’s medical record and review this case in further detail. Our medical director/owner, Adam Hechko, D.V.M, can be reached at (440) 237-7691.