Well, I'm not sure where all of the previous reviews came from. They were very polite, the store manager came up shook my hand when he introduced himself. He and the employee assisting me went great lengths to resolve my issue and I didn't even buy the phone from that store. On another note there was an elderly gentlemen in the store while I was there. From what I overheard he was with AT&T and AT&T wouldn't help him fix his phone. Again I saw the store manager politely fix his device in just a few minutes. If my father who is 73 ever got a smartphone, I want him treated like this. Great job guys, it seems like you have really turned this store around.