Ann Road Animal Hospital

Never chipped my dog!!

Do not care about our pets, anymore!! Been going here over 20 years, had my new puppy spayed and chipped to find out they did not place the chip in her correctly and it was not even inside of her. When I asked them to scan her, no chip, they never said they were sorry, just said let us re do it, I said it's a very big deal, if she would have gotten out and I thought she was chipped and because of your error she was not. They said they could re-do another chip for free, FREE, I already paid for it, asked for a refund and was told no. I talked with the vet, no sympathy. Left in tears because they don't care that they chipped her wrong, Will never go here again.

Great Vet Hospital!! I take my 2 dogs there and they are always kind and compassionate to us. I have an english bulldog and a teacup yorkie. They're great with both big & small!! My dogs are even still excited when we get there whereas they were terrified to show up in the parking lot of the other vet's office!

We took our Korat cat here for a free initial exam - they have a coupon on their website for first time customers. Had no problems with this visit other than feeling a little rushed and didn't feel they did a complete head to toe exam due to having a free coupon.



Then last night, our beautiful Calico cat was obviously in severe pain. She growled at me several times when I tried to pick her up, was lethargic and hadn't moved all day to eat or use the litter box. We came into Ann Road Animal Hospital and saw Dr. Leslie Stewart expecting some kind of compassion for our cat. Knowing it may cost quite a bit to treat her, do labs x-rays or whatever they recommended, I asked upfront if they would make payment arrangements if the treatment was out of my ability to pay in full, and they said, "NO, absolutely not. We don't make financial arrangements under any circumstances." I then asked the doctor, "so I am supposed to just let my cat die and not get her treated if I am not able to pay in full today?" I just got a 'deer in the headlights' look from Dr. Stewart and she just said "i'm sorry." Shame on you Dr. Stewart! I thought you took a Veterinarians Oath! Stay away from here. They don't care about you or saving your animal unless they are going to make a huge profit. Needless to say, I took her to Craig Road Animal Hospital immediately after this ordeal where they found an abscess and needed to operate right away to save her life. Thankfully, another vet actually cared about my furry family member and was willing to work with us financially.

I DO NOT recommend this location at all.

A.R.A.H is a sister division of a few local vet clinic's & from my experience, they're all great except for this one. The staff is inexperienced, air headed & snippy. I've taken all 3 of my family pets here & each time was misinformed about costs for services. Not one person in this facility cares about bedside manner or is remotely capable of communicating effectively. I lived 2 minutes away, so they were convenient for minor pet issues (I would NEVER go here for anything life threatening or intricate). The final decision factor to not ever go here again was when they over injected our cat with the rabies vaccine. You would lose your mind if i explained in detail the events that followed the over injection. The endless costs, the staff's inability to return a phone call, & how i'm stuck dealing with credit card disputes & have been doing so since November should be enough of a forewarning to anyone who is doing their due diligence & reading this.