I am 110% satisfied with the level of service that Novel Motors provided me. Novel Motors is amazing! The facility was clean and the staff was professional and courteous. Abraham assisted me in the purchase of my car. Abraham was friendly, knowledgeable and he took the time to listen to what I wanted prior to actually going to the Novel Motors. I explained to Abraham that I had an extremely busy schedule and did not want to waste time if Novel Motors did not have what I wanted. He made my life easier by communicating with me via email and phone prior to me visiting the dealership. Abraham was able to help me purchase the car I wanted at a great price. I really loved the fact that the transaction was completed in a time efficient manner. Thanks Abraham and Novel Motors!! I even received a thank you call from Abraham the following day after my purchase (How often does that happen!?). I feel like he and Novel Motors truly cared about my happiness! I can honestly say I enjoyed my purchase experience with Novel Motors and I will return here again for my next car. If you are in the market for a new or pre-owned car, I highly recommend Novel Motors.
After calling around for a specific color Odyssey which no one had Alen at Robertson Honda told me that they have one on the way to dealership, it should be arriving in 2-3 days. I reluctantly gave him my phone number to call me when van arrived. (i went through a bad experience with another dealer promising the same thing and they couldn't get it. Yet the salesman kept on calling me almost everyday, it was one lie after another. I don't understand if they don't have the car why do they stay they always have it available.) At first i felt the same about Alen. He called us the 3rd day that the vehicle is here. I went in with my husband and to our astonishment within 1 hour we took our new 2011 Honda Odyssey home exactly the way we wanted it. We had an excellent experience and would recommend Alen Bagdasaryan (BTW he is a big teddy bear) and Robertson Honda to everyone.
I was in the market for a new car. I have been searching, but had a horrible experience with aggressivee & pushy salesmen trying to just sell me a car. I was refereed to First Class Auto Group by my neighbor who surprised his wife with a car for her birthday. I told him my experiences with the dealerships and that's when he gave me there number. He assured me I would have a great experience which I didn't buy until I called them. The sales reps were not pushy at all and directed me to which car that would suit my situation. After all the driving around wasting my weekend I bought a car and they delivered it to my house as soon as I got home Monday evening. Now i'm here to give my 2 cents about my EXCELLENT EXPERIENCE.