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Toluca Lake Flowers & Christmas Trees

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Business Details

70

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

Phone: (818) 505-0622

Phone: (818) 762-9446

Phone: (818) 769-1150

Phone: (818) 505-8039

Primary Phone: (818) 505-8039

Primary Phone: (818) 763-0643

Primary Phone: (818) 505-0622

Fax: (818) 762-9446

TollFree: (800) 255-8577

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Services/Products:
Christmas Trees
Payment method:
amex, diners club, discover, visa, mastercard
Neighborhoods:
South Valley, Greater Toluca Lake
Categories:
Florists, Christmas Trees
Other Information:

Parking: Lot

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Toluca Lake Flowers & Christmas Trees

Reviews

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Wingedskull
12/13/2010Provided by Citysearch - 
Overall
Grinchin up the holiday

Tree selection was good, but our tree was crooked and the stand leaked water all over our hardwood floors, causing them to warp. They replaced the stand once, but the new stand was even more crooked than the first, we were unable to shim it up without it being unstable. When we took the tree back, again, ""Steve"" (I guess the manager) told my husband he was a jerk for not checking the tree out more closely and wanted to charge us $15 for a new stand and time of his crew to fix it. ...view moreAfter paying $70 for a tree and supposed water tight stand, we instead ended up being chastised and blamed for their shotty stands and installation.\r
\r
Thanks for making our Christmas tree experience as unpleasant as possible. We will never go back to this establishment.
view less

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thisisaplayground
04/09/2010Provided by Citysearch - 
Overall
Worst Customer Service ever

My wife just received a huge bouquet of flowers for her birthday. Unfortunately, although overall most of the flowers were lovely, the main flowers at the front of the bouquet were withered and dead. Mistakes happen, but this is totally unacceptable. To add to this the florist didn't accept that the there was anything wrong and wanted us to bring the bouquet into the shop. This was a delivery order that now they wanted us to personally return! Only by being insistent on the phone and c...view morealling a second time did they send someone over.
About 15 minutes after the call, the original delivery guy arrived with a new vase display as a replacement. He was very apologetic and understanding.
If the owner had started the discussion with the word ""sorry"" and had listened to my wife, I'd never have been bothered enough to write this review.
view less

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Xtd
02/13/2010Provided by Citysearch - 
Overall
WORST VALENTINES DAY EXPERIENCE EVER

So yesterday I went to my local flower shop here in N. Hollywood to buy my girlfriend flowers to be delivered on Valentines Day, just as I did last year, and the year before that. The SAME shop, Toluca Lake Flowers. I've been a patron of this place several times before as well for different occasions. They're a bit pricey, but their local, so I support. Now usually I've spent anywhere from $50-$100 there before, BUT because of the recession, like so many of us, I went in there with a b...view moreudget of $30.

I was greeted by a nice lady who began to show be the different bouquets, of course starting with the most expensive, $300 for two-dozen, $125 for a dozen, and so on. I immediately told her about my measly $30 budget and she completely understood and dropped the pitch, and began to show me my options (which were almost none).

Finally she showed me a modest bouquet which was actually kinda perfect, however it was $50. I asked could they deliver it, and she said that there was a $10 delivery fee (which by the way I honestly don't remember paying there before). I told her thank you and that I would go somewhere else. Obviously this place was not in my budget.

She then asked where would they be delivered and I told it would be less than a mile round trip, like I said, this place was a local business I wanted to support. With this new information she then negotiated $45 which would include delivery. ""Wow!"" I thought. She really wanted my business. I caved and decided my baby was worth the extra $15, and proceeded to fill out the little card, and address while she ran my card.

I then noticed, who I assumed was her boss, inquire about the transaction that took place. He was hovering over her while she ran my card. I then heard him say something like ""$45? You're not charging him tax??"" In which she replied, ""Something, something, I gave him a deal."" At which point she handed me back my card and wished me a nice weekend. I was able to cross that off my list of things to do that day.

Cut to 15 minutes later when I get home and realize I have a voicemail. I check it and to my surprise it's that guy from the flower shop letting me know his employee had messed up and shouldn't have given me free delivery, as well as she didn't charge me tax, and that I needed to call him back to figure the situation out. I know right? WOW! The nerve of this douche!

So I call him right back and he goes on to tell that if I want the flowers to be delivered I have to go back and give $10 plus the tax I owe him. I begin to tell him that what he's is asking his really unfair especially since the transaction already took place and that I could have taken my business elsewhere, especially when his sales lady upsold me an extra $15. He then said, and I quote, ""You know what sir? You're not the TYPE of business I really want to have anyway."" Can you believe this A$$HOLE??
?And what TYPE might that be?? I asked.
?You know let me just do you and I a favor and cancel your order.?.Apparently this guy has a certain type that he only wants to do business with! In this economy no less!!

Anyway here's me venting, it just goes to show you that Valentines Day is just a bunch of BS, another shill holiday to get you to spend money. And apparently if you don't have enough of it then you're inferior to this capitalistic society.
view less

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brandonjayscott
12/01/2009Provided by Citysearch - 
Overall
These trees are happy and fresh

From all the different Xmas tree Lots, I have found the quality of Toluca Lake Christmas Trees to be spectacular.
Also check out the petting zoo, great opportunity to connect with the animal kingdom.

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Sociable
12/01/2009Provided by Citysearch - 
Overall
Friendly service and amazing Christmas Trees

My family and I went to pick up a Christmas tree, we had no idea that we would get a great deal and an amazing tree that the kids and wife love. Also if you need flowers, pointsettias and wreaths- you can get them there too!

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03/12/2008
Overall
nice

flowers are a bit overpriced but are the nicest you can find in this area.

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ittybittytalk
12/19/2007Provided by Citysearch - 
Overall
Buyer beware

My mother sent me a flower arrangement to my office for my birthday. When they arrived, I noticed a couple droopy stems and my overall first impression was not exactly the pinnacle of freshness. Less than 48 hours later, all of the zinnia petals were limp and brown and the edges of the star gazer lilies appeared brown and stale.\r
I called the florist and they seemed annoyed but invited me to come and exchange. I did go over after work and they suggested I had placed them in some infe
...view morerno or put them in front of a heat vent. In fact, I work in an office I find always a bit too cool. After suggesting that I was responsible for their sorry state, they whisked them away without another word and replaced them with a smaller, standard bouquet with significantly fewer stems than the one my mother bought. I felt disappointed they did not offer an in-kind exchange or allow me to choose a replacement.view less

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iammax
11/04/2007Provided by Citysearch - 
Overall
See Before You Buy!! Place no Unseen Orders!

\r
Ok if you walk in & buy something already made up as they seem to have a decent selection & respond well to, ""I'll take that one & pay cash"".\r
However, DO NOT place a custom catalog order with them by phone or from the web page they are linked to. My only experience with that resulted in having to sit through a memorial service while looking at some abortion they had delivered in my name that looked like it was arranged by a day laborer. For $350.00 they could have just sent a
...view morebig armful of flowers & done better. Definitely not ready for prime time!\rview less

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Toluca Lake Flowers & Christmas Trees

10601 Riverside DrNorth HollywoodCA 91602

(818) 769-1151

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Toluca Lake Flowers & Christmas Trees

10601 Riverside DrNorth HollywoodCA 91602

(818) 769-1151

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