HORRIBLE experience! I took my kitty here and mentioned that I wanted to get an itemized breakdown of things before agreeing to them, and Dr. Wisa seemed amicable to that, then went ahead and started popping into the next room and doing procedures without mentioning costs. Then, when I mentioned the need for the breakdown, as I was student at the time, without a lot of money, he got really angry and blew up at me about how he'd have to keep my cat until I could pay for anything. They held my cat ransom for nearly a week, and when I picked her up, FECES AND URINE were literally matted in her fur, and she was incredibly out of it and seemed traumatized. WORST EXPERIENCE AT A VET EVER! Their boarding services are disgusting and inhumane! And communication is horrific! Oh, and did I mention that he tried to convince me to have her get need an expensive, invasive surgery that she most certainly didn't need at all, after getting second opinions. Don't let your pet go into this nightmare facility that clearly prioritizes PROFITS OVER PETS!