Thi Hotel de erve a 2 1/2 tar when you factor in ervice. Let me tart out by aying that thi hotel ha RUDE management, e pecially at the two re taurant on ite. I found it extremely offen ive and omewhat conde cending how nearly all the alaried employee would tal...morek down to u Gue t , e pecially younger bu ine profe ional uch a my elf. Many of the hourly employee were friendly which i why I went 3 tar . I al o wanted to ay that Auto Club Diamond and actual STARS are not the ame thing. In hort, let me tell you about my trip: Not a Real Lobby, the only entrance i through the Valet door , no Formal Entrance, and it wa a trange and unwelcoming rectangular hape which made it feel mall and crunched. Booked online, no problem. U ed the "E-Concierge", what a mi take! A ked for 3 thing : A mini fridge, extra towel , and a Super Shuttle back to the airport. Got the huttle, that wa it. Upon check in, the lady had no idea how to run a credit card, a I had more than the credit available but claimed it wa declined, o I gave her my debit card which he claimed wa declined again..there wa enough in there to tay for 3 month o WRONG an wer. She finally got it to work and pointed to the elevator and aid 9th floor, have a good tay. Next, I go up to the room, 1 bath robe but 2 people taying--no big deal, but no fridge (which I needed for New Year' Eve and booked a month and a half in advance) o I called the number on the card by the minibar and got a urely lady who aid they may not have any left, I'll call you back if we don't. Then about 20 minute later Maintenance bring one up and he wa very friendly. I then ru hed out to pick up my Gue t al o coming from out of town and ju t barely made it. We went to the Breakfa t Buffet in the morning, and it wa nice. It wa n't the be t one I have ever been too-- but they had Chee ecake and Carrot Cake and they both were EXCELLENT, which hone tly, did urpri e me. The only bad part wa an arrogant teenage erver, and again, 2 manager who were very rude. I went to get change from the Male manager of Vine and he purpo ely tared dumbfounded at a computer creen and then decided to play ho t rather than get my change--which I wa leaving a a tip to the drink erver (who are ba ically glorified bu er ). He eemed to have uch a bad attitude, o much o that I may write a letter about him. It wa rude enough that even my Date aid I hould do omething. Hou ekeeping ran late but he wa the nice t per on that I met at the hotel during my tay. I went down for a couple of drink on my la t night and a Burger at Daw on' .....conde cending attitude by a Female manager, everything he aid to me wa o fake and labored that I rather he aid nothing to me at all. I thought perhap ince o many people at thi hotel acted the ame way, that ju t maybe they were trained to talk down to people? On checkout morning, I had an hour to kill o decided to ca h in a breakfa t voucher the front de k gave me that I forgot to u e....evidently, the re taurant top erving breakfa t when it want to..I didn't want much o I got a lice of carrot cake a la cart, it wa bigger than the buffet one, well pre ented too...but not half a good, and I had to pay for it too, but I figured that. The baggage guy were al o very nice. So overall, I would tay here again if they demon trated COMPETENCE. It wa by far, hit and mi . They need new management and to retrain hourly employee ...ju t like Di neyland :Pview less
1006 Washington StCalistoga, CA 94515
From Business: Escape to the beauty of Napa Valley Wine Country at Calistoga Spa Hot Springs. The ideal destination for leisure and business travelers, our affordable hotel delive…
14. Travelers Motel
215 N 7th StWilliams, CA 95987
From Business: Property Location With a stay at Traveler's Inn in Williams, you'll be minutes from North View Park and Sacramento Valley Museum. This hotel is within close proximi…
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One of my favorite place to eat and have company event . the taff i helpful and know what they are doing. Downtown Sacramento i crowded and that make thing harder. The food i good.
taying there wa alway wonderful to me. but behind the cene , the management i HORRIBLE!!!