This Hotel deserves a 2 1/2 star when you factor in service. Let me start out by saying that this hotel has RUDE management, especially at the two restaurants on site. I found it extremely offensive and somewhat condescending how nearly all the salaried employees would talk down to us Guests, especially younger business professionals such as myself. Many of the hourly employees were friendly which is why I went 3 stars. I also wanted to say that Auto Club Diamonds and actual STARS are not the same thing. In short, let me tell you about my trip: Not a Real Lobby, the only entrance is through the Valet doors, no Formal Entrance, and it was a strange and unwelcoming rectangular shape which made it feel small and crunched. Booked online, no problem. Used the "E-Concierge", what a mistake! Asked for 3 things: A mini fridge, extra towels, and a Super Shuttle back to the airport. Got the shuttle, that was it. Upon check in, the lady had no idea how to run a credit card, as I had more than the credit available but claimed it was declined, so I gave her my debit card which she claimed was declined again..there was enough in there to stay for 3 months so WRONG answer. She finally got it to work and pointed to the elevators and said 9th floor, have a good stay. Next, I go up to the room, 1 bath robe but 2 people staying--no big deal, but no fridge (which I needed for New Year's Eve and booked a month and a half in advance) so I called the number on the card by the minibar and got a surely lady who said they may not have any left, I'll call you back if we don't. Then about 20 minutes later Maintenance brings one up and he was very friendly. I then rushed out to pick up my Guest also coming from out of town and just barely made it. We went to the Breakfast Buffet in the morning, and it was nice. It wasn't the best one I have ever been too-- but they had Cheesecake and Carrot Cake and they both were EXCELLENT, which honestly, did surprise me. The only bad part was an arrogant teenage server, and again, 2 managers who were very rude. I went to get change from the Male manager of Vines and he purposely stared dumbfounded at a computer screen and then decided to play host rather than get my change--which I was leaving as a tip to the drink servers (who are basically glorified bussers). He seemed to have such a bad attitude, so much so that I may write a letter about him. It was rude enough that even my Date said I should do something. Housekeeping ran late but she was the nicest person that I met at the hotel during my stay. I went down for a couple of drinks on my last night and a Burger at Dawson's.....condescending attitude by a Female manager, everything she said to me was so fake and labored that I rather she said nothing to me at all. I thought perhaps since so many people at this hotel acted the same way, that just maybe they were trained to talk down to people? On checkout morning, I had an hour to kill so decided to cash in a breakfast voucher the front desk gave me that I forgot to use....evidently, the restaurant stops serving breakfast when it wants to..I didn't want much so I got a slice of carrot cake a la cart, it was bigger than the buffet one, well presented too...but not half as good, and I had to pay for it too, but I figured that. The baggage guys were also very nice. So overall, I would stay here again if they demonstrated COMPETENCE. It was by far, hit and miss. They need new management and to retrain hourly employees...just like Disneyland :P
Absolutely was needed to have a full service Indo-Pak restaurant like this. Amazing back home food taste with amazing cultural decor that made us feel we were traveling elsewhere. Some desi people were sitting next to us complaining about how long it takes and they think they were at a fast food.lol. People are not used to having a sit down restaurant like this so they act silly and it is new for them and they need to wake up because my family and I ate greatful to now have found a place to go as an outing to take pics at and enjoy food. They have a banquet hall for 150-200 people too I believe and I went to an event where they did catering and that is how I found out about them. I guess they are new in town...all I know this is a 5 star restaurant and they will probably have people waiting soon just to be seated. About time we get a nice desi restaurant with amazing food.
We have stayed here many times and the rooms are very clean and nice. They have refrigerators and microwaves. It's very close to the freeway and easy one and off. There's a couple close restaurants and McDonald's. The owners are always friendly and very nice. It's very family oriented and most of all SAFE. It's quiet and the housekeepers do a good job. They monitor the grounds and keep away all undesirables who like to party, make noise, and disrupt everyone! If you enjoy nature, there's Discovery Park just across the street where you can enjoy the nearby rivers, or walk to Old Town Sacramento and shop! Its really hard to find a motel that's very reasonably priced and has all those perks listed above, but this one is! We recommend it!