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Vending Machine Company

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TollFree: (800) 454-2454

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Vending Machine Co Inc

Vending Machines

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Worst company to deal with!! Definitely go with another vendor, if you can. "VMC" NEVER answers their phone. If you have a problem with their vending machines, they give promises, but never deliver on said promises. We had a broken machine for weeks, and they either promised someone would be out, and never showed, or, just never returned our phone call. How this company stays in business is beyond me. We have had one of their [broken] machines in our building for weeks, and I have threatened to dispose of it myself, and still no return call. Wow.......just stay away from "VCM" in North Chelmsford. If this warning prevents one client from using them, then this review has done a good job.



If I could give this company lower than a 1 star I would. Came to our office - Measured - told us what type of Machine would work best.... Delivered one Several weeks after they promised one too us - different machine that was way to big - had to put it in another location and hook it up with extension cords - told us that they would get the original promised machine to us in a couple weeks as they needed to replair a fan on it. We never saw them again.... over 4 months - no one came to restock the machine they left. Labels that were taped inside to indicate what soda was in there fell off. Most of the snack sections were empty - which was good because the lower Soda section jammed and nothing could get through to dispense below. No one ever answers the phone there - or replies to the voice mail left. Several emails when unanswered till we gave them an ultimatum. Then they answered and told us they would look into our delivery schedule. Still nothing. I finally called the owner's cell phone that was listed on the agreement they gave us... he asked how I got his number and had NO idea that his cell phone was listed on the agreements. i explained the situation and told him at this point we just want the machine removed as it was in an area we had not intended to have it. They no longer could get us the machine they promised - plus we had no deliveries in months. He gave me a dozen excuses as to what happened but agreed to remove it that week. Week came and went - no one came. Called Anthony again - this time I was clearly aggravated and again told him we wanted the machine removed or we would put it on the curb for them to get . I was basically told he had been in business for years and that he knows a lot of people and he will be in business long after our company (Which has been been in business since 1975 - and is going strong) is merely a memory. we Sell million dollar equipment ... he sells Cheetos... and barely at that since no one is delivering. He is rude and pompous. And it still took another 2 calls to get the machine removed nearly another month later. Steer clear of this company. The next vending machine company we got - came in measured brought us exactly what we wanted - has Pay range which is great! And come on a regular basis to restock. They are a pleasure to deal with - unlike this place!

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Vending Machine Company

55 Middlesex St Unit 230North ChelmsfordMA 01863

(978) 251-8363

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