I wish I was aware and did more research before coming to this place. My husband and I just moved here and I desperately needed a vehicle and we chose this place. I can't go into detail without getting too upset, but the first car we bought as a cash purchase drove for 2 weeks and died. They did try to rectify this after weeks of harrassing, but only to use it to make us come back to purchase another vehicle. Our second vehicle had several problems they tried to ignore and skate around, but the car wouldn't even move off the lot after we signed the papers. We purchased a new battery 2minutes after buying the car, literally. I know used cars dealers have to make a living, but there are used car dealers making it an honest living. Putting people in cars that aren't safe and reliable isn't honest especially people with children. I honestly wish I would have never walked in there. I don't want anyone, even a stranger, going through what we went through and still going through.
claimed iconBusiness Response06/23/2011
The part about the cash purchase is partially correct...what the buyer left out was the fact that my salesperson and myself practically begged the gentleman and his wife NOT to buy the car. It was a very high mileage car that we had just traded in and hadnt been serviced yet. It was explained to the customer that we had not serviced it in any way and had no idea of any issues with the vehicle. We were not intending on selling the vehicle as a retail sale on our lot but rather sending it to auction. The customer would only spend 2000 dollars and was told that unfortunately a 2000 dollar Toyota Camry is the equivalent of about a 500 dollar Dodge as they hold their value. He didnt caqre even after he was told that the vehicle would be AS IS if he purchased it, with us assuming zero responsibilty after the sale. He still purchased it and as we warned him, he had major issues two weeks later. Even though we had told him and had him sign documentation that the vehicle was AS-IS, we still allowed him to trade this vehicle back into us and gave him the full amount even though this vehicle was no longer running. They came in and picked out another vehicle. The vehicle did need a battery and since it was a Hybrid we did not have one on our lot. he asked if he could buy one and have us reimburse him, which we did. He also left out the part about us having to referee between him and his estranged wife as they hemmed out their differences in our dealership and through our salesperson on various phone calls. We sell 65-70 cars a month and unfortunately you will always have some people that blame everyone else for their situation. Hopefully this gentleman will pay his car payments this time, as he has not done in the past. Instead of him being grateful for us herlping him out and getting him financed even though he had credit issues, he comes on here to compalin about a battery which we replaced for him