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Health First

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Business Details

12

years

in Business

Hours:

Regular Hours

Sponsored Links
Brands:
x-rays
Payment method:
master card, visa, all major credit cards, amex
AKA:

Yoo, Benjamin, MD Health First-Rapid Care

Rossi, Michael J, MD Health First-Rapid Care

Healthfirst Rapid Care

Jenkins-Alford, Eleanor R, Md - Health First-Rapid Care

Category:
Medical Centers
Other Information:

By Appointment Only: No

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Reviews

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04/27/2016
Overall
Expertise
Facility
Professionalism

I initially visited Health first for a bladder infection. I provided a urine sample and they gave me an antibiotic. I returned 5 days later because I was still having symptoms.

During my 2nd visit I provided a 2nd urine sample for them to send out for a test to determine which antibiotic I actually needed. I later received a call that I had to come back because my sample was thrown out by mistake.

They told me to come in 2 days later for my test results. Before I went, I called t
...view moreo make sure they were actually in - they confirmed they were. After waiting for 20 min. to be seen, the Doctor let me know my results were NOT in and to return in 4 days.

I returned again [10 DAYS FROM MY INITIAL VISIT] to finally have my results and for them to put me on the CORRECT antibiotic. I was told that since a new prescription was written, I had to pay for the visit.

I get it, people make mistakes. What ultimately bothered me was how little the staff seemed to care. It was unbelievable.
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03/07/2016
Overall

Took my eight month old in to the urgent care because he was wheezing, congested, and had a strange sounding coughing fit. The nurse was very nice, but ths doctor rushed in, and didn't even introduce herself. She looked over him quickly, and when I offered a recording of how he was coughing she wasn't interested in listening. She diagnosed him with a cold, gave him allergy medicine, and made me feel silly for bringing him in, only for us to be at another doctor the very next day and hi...view morem be diagnosed with croup. Sure they're fast, but they aren't thorough. Thank God it isn't something super serious that was missed. Definitely don't recommend them unless it's something simple and definite.view less

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11/11/2015
Overall

Went yesterday after some apprehension. Will never go back again. Rhodes walked it, no bed side manner at all, couldn't hear me, slammed the door after I told him he had forgotten a prescription refill that i had asked for - dude had a cold and was coughing all over without covering his mouth! Lack of eye contact as if I was bothering him, finally got out of there after watching him walk around talking to everyone them coming back to me to dismiss me. Got to the pharmacy and he GAVE...view more ME THE WRONG PRESCRIPTION! Rrrrrgh! Surely doctors who cannot hear should have easy access to getting a hearing aid. Maybe he just doesn't care anymore...Called back to get the correct prescription called in, they want ME to get the pharmacy to given THEM a call... onward search for a new doctor continues...view less

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03/17/2015
Overall

I do not recommend this this urgent care facility nor will I ever go back. I was asked to pay 1/2 of the bill even though I have insurance, no copay, and an HSA acct. Normally...if you have no copay you pay nothing until the claim is processed. I asked for a statement of the breakdown and was told that I could not get one I would have to wait and have one mailed to me. The half that they asked me to pay of their overinflated price ended up being the total balance and $24 over once ...view morethe claim went through my insurance company. When I spoke to their billing dept the next day, I was informed by Katie Clark that I should not have been asked to pay anything. I proceeded to ask for a refund since I shouldn't have been charged. I was told it was too late. The credit card batch had already been sent. I was given the email address of the COO. It has been one week and one day since I emailed the COO....still no response.view less

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04/13/2014
Overall
Aggravated

I called to ask a couple a simple questions and stayed in a merry go round of recorded information. None if the information helped me. After ten minutes of pressing number after number I gave up. I guess I'll go elsewhere.

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ashelizabeth
11/30/2011Provided by Citysearch - 
Overall
They don't deserveTheStar below(onlyway to publish)

DO NOT GO HERE!! I took my son here twice when he was sick with a stomach virus. The doctor told me to give him some drink called BANa and not to feed him or give him sugar for 24 hrs. I followed his directions and later that night he became very lethargic and his mouth and skin was very dry. I knew he had to be dehydrated so I took him back there and they tried but failed to hook him up to an IV, since it was closing time for them, they pushed uus out the door and said he probably ddn...view moret need to go to the hospital just take him to doctor in morning. I took him to trident and he turned out to be extremely dehydrated and unresponsive and his sugar was very low! If I would have listened to that doctor and just took him home, he would have had serious damage to his organs. also, if i would not have listened to that doctor and gave him the pedialite instead, this would probably not have happendview less

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scamericangirl
10/11/2011Provided by Citysearch - 
Overall
Great for short-term, bad follow-through

First off, let me say that Henry Spradlin is the best thing this practice has going for it. He's a great guy; he's good at what he does; and he treats you as an intellictual equal.\r
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However, the rest of the staff is only interested in doing what they have to do get by, to get you in and out of the office. They say that will serve patients as a general practitioner, but they will not do all the things that a general practitioner would normally do.\r
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After three years on a n
...view moreecessary prescription, there was a change in my insurance. Although the prescription did not fall under those covered, they would have allowed continued use with a call from the physician. I called Health First for help-- since they are the physicians that wrote the prescription the last two times-- only to be told that they ""don't do prior authorizations."" \r
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Apparently the assurance of my well-being is out-weighed by their willingness to spend a few minutes of their time verifying their own work to my new insurance company. To top it off, they would not call the pharmacy to authorize one of the prescriptions that would be covered. I had to go in and pay for a visit that I didn't technically need. \r
\r
I have never asked anything ""extra"" from them, but I have referred many people to them. That is one mistake I will not make again. There are too many other options in health care for me to waste my time and money with a group who does not truly value my well-being .
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09/02/2010
Overall
I've noticed in every review, ...

I've noticed in every review, there has been more talk on the fact that HF was a Catholic health care. Why does that matter?? Really, does it matter if your doctor is a Jew?? A budhist??? Does their religion really have any say in whether or not they are a good facility with good doctors?? Ok, so you have complaints about the doctors, thats what we need to know. We don't need to know what type of music they play or what or Whom they worship. Think about it....What if someone came to...view more your work, and you just happend to wear a shirt with your religions trade mark on it....and that person then wrote a complaint about the entire company all because you were of a different religion then that of which they liked?? How would you feel?? Seriously, just stop acting childish. Get on here, give your report on how they TREATED you and whether or not they were ACCURATE or HELPFUL....Don't sit here bashing them and then throwing in their religion. Thats childish and in all truth, its a little prejudiced as well.view less

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SML4004
11/18/2009Provided by Citysearch - 
Overall
Great doctors, especially Dr. Machada

Health First has really gone out of their way for me and my family. Several years ago I went to HF when half of my face had suddenly been paralyzed. I was triaged immediately and saw a doctor within less than 15 minutes, even though it turns out I had Bells Palsy, a fairly minor condition that usually goes away by itself. I can't imagine that at any other urgent care facility. At the one I used to go to, they didn't even bother to triage and I would have still been waiting 2 hours la...view moreter.\r
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I also use HF for primary care. After the ENT and allergy doctor couldn't be bothered to help my husband with his allergies after allergy shots had failed, Dr. Machado kept working with him until a combination of medicines was found that made him healthy. My only regret is that Doctor Todd left so that I have to send my newborn elsewhere for pediatric care.\r
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As for the ""Christian Rock"" the last reviewer talked about, as my Indian and Hindu friend says, almost anytime you go to a Hindu business there is Hindu religious music playing. Most of us don't understand Indian Languages so we don't mention. It is a private business so it is there business what they play, and HF is obviously in high demand or they wouldn't have opened a second facility in Summerville
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11/17/2009
Overall
Heart palpitations...imagination?!

I went in because I was experiencing heart irregularities and palpitations. They weren't constant, they would flare up at weird times. I was told because I'm a 25 yr old, non-smoking, white female, with no family history, that I shouldn't be experiencing any issues. Great...except I was...that's why I was there. The doctor shrugged it off like I was crazy, and said "If it makes me feel better, he could hook me up to a EKG." I was hooked up for 1 minute exactly, but beca...view moreuse there were no irregularities "See, you're fine." When I said I still have this problem weather you want to believe me or not, he sighed and said if I WANT to come back tomorrow to pick up the heart monitor and wear it for a week then come back to get the results we can do that. Yeah I'll just take my business elsewhere...thanks. Oh, and apparently I'm going to hell because I didn't realize it was a Christian Doctors office (I didn't know those existed) I went in wearing my Manson t-shirt. I was scoffed at, belittled, and preached to at every turn: checking in, being weighed, in the office by both the nurse and doctor, and at check out. "Judge not lest ye be judged" doesn't exist there...they must have skipped over that part of the bible.view less

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Health First

8740 Rivers AveNorth CharlestonSC 29406

(843) 572-5990

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Health First

8740 Rivers AveNorth CharlestonSC 29406

(843) 572-5990

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