To the customer who felt the quality of their fence was not up to standard. While we do not know who you are, we are always saddened to hear that even one customer’s is not happy with our work. However we do know that we have not been to your housing development in more than 3 years, so while you seem to suggest our work was recent that is not actually the case. Having said that, even though your warranty expired perhaps more than two years ago, you need to know that we often will still perform warranty work, free of charge, even after that period, if our original work had a defect. Our goal is 100% customer satisfaction and we stand by that. Also, please appreciate that while your review suggests you understand how fences are typically built, the specifications you suggest, while possible to comply with, are not at all typical to the San Antonio area. We have installed many 1000’s of fences for many reputable builders in the San Antonio area and it is they who specify the materials we use and properly cared for we have many example of fences lasting well over ten years. The fences in your subdivision (the only information you gave us about your location) were a very standard design used and proven by many builders and fence companies throughout San Antonio and Texas. Even so, as the potential home owner, you could have requested, via your builder, just about anything you wanted and we would have provided that for you; although your choice of materials and design would be somewhat unique, this is something we do all the time and we would have complied exactly to your individual requirements, had you made such a request. I would also point out that fences that are maintained properly will last for many years. Again, as a marketed leader in this area, we have many 1000’s of examples of this. Without appropriate treatment discoloration and warping are a natural and inevitable result. We could have treated your fence for you had you elected for us to do so, otherwise the choice to do so, or not, is yours, along with the consequences. The impact of severe weather, which does affect fences in this area from time to time, is not a factor of the quality of our product. A fence is often a solid barrier to the weather and has to withstand huge forces from wind, most do so without a problem. After very severe weather we fix more of our competitor’s fences than our own. Please understand our goal is 100% customer satisfaction. As a market leader in this area we take that very seriously. We will do everything we can to avoid a negative review, so please help us, talk to us and give us a fighting chance to provide the level of service we are committed to providing. Our contact number is: 210 545 7676. Ask for the general manager. For the customer who received poor follow up on their order for 28 feet of fencing, I can only apologize. Our goal is 100% customer satisfaction. Based on only your description I have not been able to identify and help you directly, but anyone who is less that 100% satisfied, becomes my highest priority. Our work ranges from a few hundred dollars to hundreds of thousands of dollars and it is our goal to ensure each customer gets our full attention and complete satisfaction. I would suggest that any of our customers who receive anything less than the very best customer service please call me, the general manager, directly at: 210 545 6767. I accept that such a call should never be necessary and we are working to ensure that is the case all the time, but in the unfortunate situation where you are not completely satisfied you will receive my immediate attention. General Manager
I do not usually write comments or reviews of companies. But this is the exception. I had contacted Quality Fence about getting a cedar privacy fence in my backyard. Rodney Lines was my first contact person who came out to my home. He was very professional and helped me tremendously with my decisions. All work was scheduled on time as we discussed. I did have a small issue in the beginning with the type of cedar that was being installed. This was no fault of their workmanship but it was a manufacturer defect. I have to say that after trying to figure out the best way, the gentlemen at Quality Fence went above and beyond my expectations.. They actually took down the entire fence and redid it with an upgraded cedar.!! My fence is so gorgeous wish that I could post pics! My heartfelt thanks to Mr. Rodney Lines, and Shawn who saw this through to the end. Also last but certainly not least was "Jacob". My fence installer who had a keen eye for detail and is a man of his word. I will be adding a topper on the top to give my new fence a more finished look. Anyone that is thinking about getting a privacy fence has to call Quality Fence and Welding first, you will not be disappointed. Thank you guys for all your hard work!! Sincerely, Diana Woods, 4151 Judivan, San Antonio Tx 78218.
Our project included a stamped concrete patio, pergola, outdoor kitchen, covered patio with conversion of an upstairs window to double French doors. Some of the sub-contractors were great: stamped concrete guy, stucco guy, and island kitchen installation guy; however, the crew that handled all else NOT great. Mota subcontractors' quality of work was just not up to par. Ex: for balcony wrought iron, the guy took many shortcuts: no sanding nor use of paint base. My husband was home to catch that. The guy was upset about having to start over and still did a sloppy job - used a paint brush, rust areas are coming through, one of the end caps was not welded on correctly and has popped off. There were other minor details that were not satisfactory: e.g. door hinges do not match our existing hardware. Refer to my review on yelp for more info. We would have had more issues had we not been there around the clock to watch. Overall we are satisfied with the project. I will be contacting Walter on the pending issues which I'm sure he will handle promptly.