Although I did not purchase my Kia from Big Red, I moved to Norman recently and took my car in for an oil change and diagnostics as my check engine light was on. There have been a few ongoing problems with my car because the problem could be caused by multiple things, but the service team has been spectacular! I have had to take my car in several times (as I travel on the weekends and although the check engine light has been on, it is safe to drive) and each time, everyone has been so helpful and friendly. Patrick, in particular, has been beyond kind. I don't know much about vehicles, so he always takes the time to explain what's been found and what else it could be, what needs to be checked next, etc. I left my car at Big Red over the weekend this week so they would have more time to pinpoint the problem, and I recieved a call this morning that everything had been fixed. The staff is great. Any time I take my car in for anything, I get it back detailed and hand washed. They also happily fix any minor aesthetic changes I ask for, like removing a dealer decal and scrubbing some factory glue off a hard-to-reach spot in my back window. Overall, the service is excellent and the people at Big Red know what they're talking about and are happy to do whatever needs to be done to satisfy the customer and care for your car. I won't take my Kia to anywhere other than Big Red.
We got into a wreck ON THE WAY to Big Red to get a 2nd car. We pulled in smoking and leaking fluid! They accepted our trade in with promp greetings and lots of laughs. I felt like they took us under their wing and REALLY helped us out. Three hours after our accident, we were driving home in a new 2011 Versa happier and more relieved than ever imagined. They gave us a great deal and really helped the process of getting approved go VERY smoothly! They did all of the work for us! Everybody was hilarious and very nice! It was amazing, they are amazing, and I would highly recommend them for your next car purchase! I also feel like I should add that they have an amazing lush seating area, a flat screen, and a live in GIANT dog that kept us entertained! We were able to cuddle up and watch the opening of the Olympics. They made a potentially devastating situation turn out for the better. Granted, we only have one car instead of two, but that's my HUSBAND's fault!!
Let me start by saying everyone we spoke with and or dealt with was very nice. We started out at Big Red Sports and Imports and they couldn't finance us I guess. So they sent us to here to Norman Mitsubishi and we were told that everything we agreed upon at big red would be the same payment wise get to the Mitsubishi lot and they told us our payments would be $4 more than first told. So we said okay. We do the paper work and everything on tuesday 11-4 and then we get a call to come back Monday because finance department needed new paperwork signed. So we go back to sign the new paperwork to find out our payments have went from $447 to $481 which is more than we wanted to pay. I love the new car but the payments a little to high even with a trade and rebates. Feeling mislead.