Although I did not purchase my Kia from Big Red, I moved to Norman recently and took my car in for an oil change and diagnostics as my check engine light was on. There have been a few ongoing problems with my car because the problem could be caused by multiple things, but the service team has been spectacular! I have had to take my car in several times (as I travel on the weekends and although the check engine light has been on, it is safe to drive) and each time, everyone has been so helpful and friendly. Patrick, in particular, has been beyond kind. I don't know much about vehicles, so he always takes the time to explain what's been found and what else it could be, what needs to be checked next, etc. I left my car at Big Red over the weekend this week so they would have more time to pinpoint the problem, and I recieved a call this morning that everything had been fixed. The staff is great. Any time I take my car in for anything, I get it back detailed and hand washed. They also happily fix any minor aesthetic changes I ask for, like removing a dealer decal and scrubbing some factory glue off a hard-to-reach spot in my back window. Overall, the service is excellent and the people at Big Red know what they're talking about and are happy to do whatever needs to be done to satisfy the customer and care for your car. I won't take my Kia to anywhere other than Big Red.
We had previously bought a 2012 Charger from Russell last year so we knew exactly who to come to and how great he was at his job. When we got in, Russell was with a customer but he immediately set us up with Stephen Allen to start looking for the car we wanted. Both Russell and Stephen were totally familiar with the 2014 Charger inventory at the dealership and we wasted no time finding the exact Charger we wanted. We worked a deal in what seemed like no time and got out of the dealership with everything accomplished. Manny in Finance helped and walked us through all of the finance paperwork and explained everything to us as we went through it. Then after explaining to Russell that we would come in the morning to go through all the delivery items because we were all exhausted, he set us up for first thing. When we arrived this morning, Russell walked us though every feature on our vehicle and Stephen found us to make sure everything went as we expected from David Stanley's exceptional service. I would and do happily refer car buyers to Russell Jackson and will now tell them to see Stephen Allen if Russell is not available. I have always hated car buying in the past but with these two salesmen and David Stanley, it was a virtually painless experience. We will happily come back and buy again.
Thank you so much Rachelle Brooksher and for all your assistance in creating such a "great" and positive shopping experience. I feel you have gone above and beyond in your assistance working we me on a deal that fits inside my budget. You have totally exceeded my expectations. I love your enthusiasm and the fact that you have been completely fair, professional, knowledgeable as well as friendly throughout this process without adding the annoying pressure that i have sometimes felt with previous purchaces. I appreciate that you was both honest and informative, staying late and allowing me to make what I feel to be a "quality decision". You possess rare qualities that are hard to find in a person nowdays. I value your assistance and guidance in selecting a product that totally fits my family needs and I am certain I will return as a repeat customer. Once again, I sincerely appreciate your great service and look forward to future business with you!! Gerald E.