My trip was pretty decent. We were only going approximately 15 miles though. I called in need of assistance and they showed up 15 minutes later. My driver seemed to be nice and professional. The car was also very clean. The only problems I had were how unprofessional the dispatch seemed, and the driver did not have money to make change. I would probably use this service again if I got into a jam though.
Booked a Cab on their App - a minute or two later got a call from the driver letting me know where he was and when I should expect his arrival - which was really nice as I live pretty far out in Chesapeake and it's hard to get good cab service out there - just very impressed with that level of customer service.
I have had mixed experiences. Usually, service is good, but sometimes the dispatchers are rude. The drivers are usually great. They have been able to meet my special needs.