Norfolk Checker Taxi

Terrible customer service it takes over an hour to get a cab when they are located no more than 3 mins away from my house This is ridiculous and this is a constant thing

This company has no customer value. You call requesting a cab and sit and wait, and wait and wait. When you call back to find out where your cab is you are told "Well if you don't keep calling us back every 10/15 minutes we assume you don't need a ride any longer". I have never heard of such a thing. How do you just leave a customer sitting and waiting like this. Okay I understand the company is trying to dispatch an available cab but to forget about the customer who is waiting??? Wouldn't it be good customer service after 10/15 minutes you still don't have a cab ready to send "THE CAB COMPANY" calls the customer to inform them of this and see if they wish to wait???? I will walk next time. Thanks NORFOLK CHECKER TAXI!!!!!!