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"Family Serving Families With Compassion & Care"

General Info
West Woods has recently undergone extensive renovation and has received much praise for its warm, homelike atmosphere. Both private and semi-private rooms are offered with 24-hour licensed nursing care. The facility also features large secure courtyard and patio areas complete with flower gardens and multiple areas to relax outdoors. In addition to in-house church services, scheduled as well as spontaneous activities occur daily to assist residents with socialization as well as having fun. West Woods takes pride in its ability to assist residents to regain everyday function with a full team of physical, occupational, and speech therapists.. The restorative team compliments these therapies and specializes in restorative dining to help regain independence with the joy of eating. The facility is also equipped to care and support people affected by Alzheimer s and other related dementias
Extra Phones

Fax: (269) 684-0726

Services/Products
All Peplinski Group Facilities provide both Short-Term Rehabilitation and Long-Term Care: Physical Therapy, Occupational Therapy Speech Therapy, Recreational/Social Therapy, Medicare & Medicaid Certified, 24-Hour Licensed Nursing Care, Certified Nursing Assistants, Podiatry, Vision & Dental Service, Hospice Care, Pharmacy, Lab & X-ray Services, Spacious Dining Rooms with Home-Cooked meals, Private and Semi-Private Rooms, Recreation Activities, Religious Services, Barber/Beauty Salon, and Laundry Services
Payment method
cash
Location
1211 Stateline Road...Four Miles north of Notre Dame University
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Reviews

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Christina O.

06/01/2014

Overall

My father was recently there for following a long stay in the hospital. Everyone there was very nice, but our family felt there was no communication between nursing staff, from shift to shift. My father very rarely had the same nurse care for him on a daily basis. When he 1st got there they put him in "diapers" to evaluate if he was able to control his bowels and bladder. He would turn on his call light and it would take anywhere from 15-20 mins for someone to come answer it, and then they would say that they would get some help and it would be another 10 mins before someone else would come in.Therefore he couldn't hold it and would urinate in his "diaper". When discussing this in our "care conference" and voicing our concern regarding the "diapers" being degrading to my father, who was completely with it, we were told that it would be addressed, but 5 weeks into his stay, they were still putting them on him, saying he was incontinent of urine. Whenever our family was there, which was everyday for significant amounts of time, he was always able to tell us he needed the urinal. During our visits there, we often heard bed/chair alarms going off, meaning people were trying to get up without help, no one ever seemed to even acknowledge they were alarming or to even check on the resident. The 1st day my father got there they had one of these alarms on while he was up in a chair, I accidently disconnected it and it took 15 mins for someone to come shut it off(keeping in mind no one there knew anything about him). For being a rehab facility with a 4-5 star rating you would think the staff would be more encouraging to help people get back to their "normal" life instead of promoting a sedentary lifestyle. There were days when we would go in to see him in the afternoon and he would be asleep, still in his night clothes with all the lights off, blinds closed and door shut. However, when physical therapy worked with him, they were very encouraging and patient with him. When attempting to get my father back on his normal routine we were told that they were unable to get him up at certain times because they were busy. This was also addressed at the "care conference" and we were told this shouldn't be happening, but it persisted, stating they needed 2 people to get him up and the other CNA's were busy helping in the dining room and we were unable to get him up by ourselves. The whole time he was there we were unable to get his room temp below 78 degrees, with the heat off, and that was after bringing in our own fans from home.Overall if you or your loved one is able to get around by themselves this would be an ok place to go. We felt that not many of the people working there genuinely cared about their patients, or were willing to take professional accountability regarding patient care. The building and grounds seems to be nice, they offer quite a few activities for people who can get around, but it takes more than that to make it a 5 star in my book!

Details

Phone: (269) 684-2810

Address: 1211 Mayflower Rd, Niles, MI 49120

Website: http://www.peplinskigroup.com