While family video may offer some of the most friendly and informative service, the quality of the discs they provide is not so great. The staff is very knowledgable of the films provided in the store. They are also very informative on costs and rental limits. Registrations is speedy and the selection of films are pretty decent. Free kids movies are a bonus and I almost never pay over 5 dollars for more than 5 rentals. However, out of those 5 rentals, at least 4 of the films had scratches and would not play all the way through. That is my biggest issue with the esablishment and the films they offer. The childrens films it seems are never returned on a timely basis and the selection is fairly small. While not all the films are scratched and damaged, a large number of them are and that can prove very costly for the business as they have a policy of free rentals if you have a sour experience with the film you rent. I will not discontinue my membership as there are pros in contrast to the cons, but I would apprciate much better quality. In this situation it seems you get what you pay for. Pros: friendly service, knowledgable staff, decent prices, free kids films, quick registration. Cons: damaged discs, small selection of childrens films.
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