Southern Hyundai Newport News

I stopped by to drop it off due to a check engine light. It was supposed to be a quick drop off and then I was told the shuttle would take me back to work (keep in mind, my job is 5 mins from the dealership). Instead the woman behind the counter, (I forgot her name but she has short brown hair and looks like she hates her life) was on a personal cell phone call for about 10 mins before checking me in. Then told me to have a seat and the shuttle driver was only 5 mins away. Turns out, I ended up waiting 40 minutes for the shuttle to take me to my job that is only 5 minutes away. There was another young girl behind the counter, munching on Doritos and texting on her cell phone while the company phone was ringing off the hook. From now on, I make the extra haul to Tysinger Hyundai in Hampton to service my Hyundai.

We planned to buy a used Hyundai from Hall Hyundai in Newport News. We told them our limit was $7000 with our trade-in. Hall said they’d let us know when a used vehicle within that range arrived. The salesman called us about two weeks after our initial visit, saying on the phone that “$7000 would work for this car.” We went in, test drove it, and were then told that the price was $7400. We offered $5500 cash and our trade-in at $1500 ($7000 total) for the used Hyundai to include taxes, title, and fees. They agreed, so long as we took the car without the 30 day warranty. Fair enough. He put the deal on paper and we signed. It was approved by the manager. We did most of the paperwork, and they took our plates off of our trade-in. Then, when it came time to write the check, the manager asked us to write it for $7000 (so, with our trade-in, we would be paying $8500). Our deal with the salesman had been quite clear, but now the manager said it was meaningless to him. In fact, he didn’t apologize and told us that we were being dishonest. We wasted three hours of our day. I’m shocked by our treatment there. We’ll never buy from Hall Hyundai.