Avis Rent A Car

This used to be a nicely run office by a Jehovah's Witnesses family. Though I do not share their theology, they were always professional and eager to serve customers. I'm sad to say this is no longer so. I'm not sure if the ownership changed, but the service certainly has. For example, on April 30, I rented a car from them, only to get one with a terrible interior smell and "service engine" light. Given I had a five hour drive ahead of me, both issues were unacceptable. Instead of swapping the car out immediately for a better one, I was informed that I must pay more for a different vehicle. Now, I've encountered odor problems with other rentals in other locations and it's no big deal. The store simply puts me in another car, no questions asked. Not this store. I finally agreed to pay a few bucks more for a different car. Then, when I returned two days later, I was charged an additional $28 for allegedly not returning the night before--even though it was a two-day rental and was not due back until the time I actually returned! Sadly, I no longer trust these people.