I just purchased a bike from the newnan shop. When I first moved here from Florida I went to the shop at Atlanta. I was not impressed. I was ignored by the staff. Just because I am a woman doesn't mean that I don't know what I am looking at or for. I had to sell my bigger bike and was looking for a smaller bike. Since I have worked in Harley Davidson shops in the past I didn't expect to be treated like that. Well when I was told about the shop in newnan and that It had the same owner I really really didn't want to go to that shop due to the way I was treated in the Atlanta shop. By the way it was not the first time that I was treated like that in that shop. That also includes the clothing department. But my boyfriend talked me into going to newnan. I will do anything I have to not to go to the shop in Atlanta. I have heard from a lot of people about the Atlanta shop staff being rude and ignoring people. When I went to the newnan shop I was greeted by GC. I was with my boyfriend. GC spoke to me not to my boyfriend.(like they did at the shop at Atlanta they acted like I wasn't there when we finally got someone to talk to us). I was very impressed with the way GC treated me. I also was impressed by the staff at the newnan shop. GC took me being straight forward with what I was looking for and everything else I threw at him. He was very very good. As you can imagine I was expecting to be treated just like I was in Atlanta. But I wasn't. GC also took me around and showed me all the depts. He is the reason I bought the bike. GC also called me a few days after I got the bike to make sure everything was good with it. I went back a week later with my boyfriend and another friend. (he was looking for boots) GC asked me how the bike was I told him about a problem I had with the shifter.(it wanted to come off) My boyfriend took care of it for me due to me not being able to work on bikes anymore. GC took my bike right away into the shop and had them check and make sure everything else was good on it. You need people like him in your shop in Atlanta. I have told everyone that asked me where I got my bike to go to newnan and see GC. Again I cant say it enough that GC is great and you are very lucky to have him. Please pass this on to the people in newnan. Thank you for taking the time to read my email. Also thanks for having people in newnan like GC. Catherine byers
One word, amazing! The customer service is 10 out of 10. My car decided to stop on the side of the road, and I had to get it towed. I actually called ahead to see if they had the part I needed and I got a live person! Amazing! They quickly transferred me to the service department where I was reassured they had the part and would take care of me. I was welcomed to the Mike Fitzpatrick Ford Lincoln Mercury service center with a smile and comfort. Mr. Ferdinand Figueroa was my service advisor. Thank goodness for him. I was a mess. I needed to hear someone thought my car was going to be okay. I got just that. I will admit I don’t know anything about cars and my family isn’t close. It was great that the service center employees especially Mr. Figueroa understood how worried I was and helped me through my stressful day. There is nothing like your car smoking on the side of the road when you have somewhere to be. After Mr. Figueroa reassured me my car would be in good hands, he told me his driver would drive me to my destination. My driver was Curtis Chapman, who drove me right up the road. He was so nice. I love it when you actually have a legitimate conversation with someone who really cares. You can tell he likes his job. Anyone can drive a car, but not everyone can be personable and genuine. I made a request that they call me when they knew what exactly was wrong with the car. Once the car was done, they left me a message on my phone just as I asked. I called back and got directly to my service advisor (Mr. Figueroa). No horrible music while you’re waiting, just an immediate answer by a service advisor. The driver picked me up very quickly and was on my way back to my car. Mr. Ferdinand walked me to where I would check out and to my car. Guess what? The price I paid to get my car fixed was reasonable! Seriously, how common is that! When I sat into my cleaned car (it wasn’t that clean when I dropped it off- guilty) I was able to drive back to Carrollton knowing my car was okay I don’t know what I would have done without The Mike Fitzpatrick Service Center, Ferdinand Figueroa, and the rest of the staff. I will drive from Carrollton to Newnan to get my car taken care of from now on. I firmly believe in acknowledging good customer service. If you need your Ford fixed go to Mike Fitzpatrick Service Center and ask for Mr. Figueroa.
Wonderful place to buy a car! I was so tired of used car shopping and sleazy car salesmen trying to sell me awful cars. I stumbled upon dnn & g auto sales and it was love at first sight. Drove away in a 06 kia Rio5 and I've had it for a few months and it's in great shape, AND I got it for 1000.00 BELOW blue book value! Andy even went out of his way to help my boyfriend find affordable parts for his car(that he didn't even buy there) this is a great place with great service and great cars and I recommend it to everyone!