HATE IT, HATE IT, HATE IT!!!!!...
HATE IT, HATE IT, HATE IT!!!!!!
Please don't go there!!
Beautiful faciliity, BUT they are there just to make money! They attracted me when i first went there with the discount offers, make you feel really good when you come in with luring facility and staff standing at the door.
Horrible padeicure, the girl who did pedicure cut my toes nails to the skin and i hated teh sape of my nails the entire month. She wasn't courteous at all. No smile, nothing.
Next visit, a little fat lady (didn't see her before), she took me to the Gel color counter and literally forced me to get it done mentioning everybody is getting it done. The guy started doing it. I asked him how you take it off, a girl sitting next to me mentioned, you have to come down here to get it off. I asked the guy if that's true. He said, it's teh same thing as teh regular enamel. I said ok. Came back, liked it as it didn't come off for 2 weeks, but sfater that i tried to take if off, didn't come off. I left it like that and one day my nail broke off right in teh middle and i was in deep pain and i was super busy and couldn't even make a trip to any mail place to 3 months. It's after 3 months, i got time to visit that place to let them know what i went through.
Do you guys know what's the response i got?
The maanger didn't apologize a single time and said that i should have asked how to take it off and i should have called to check how to take it off.
I undertsand i shouls have asked more and more quetsions before i even got it done. But the manager should have atleast apologized to hear what i went through just because of the communication problems as the staff is not proficient in English.
I am a very generous person and i normally ignore these type of issues, What killed me the most was the Manager's response!!
Great facility but not so good customer service and even services!!
I really want to speak to teh owner of the place and let him know my experinece!!