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Oasis Nail & Spa

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Business Details

6

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Payment method:
mastercard, amex, visa, discover, all major credit cards
Location:
Ames Plz
AKA:

Oasis Nail & Spa Inc

Category:
Nail Salons
Other Information:

Parking: Lot, Free

Bike Parking: No

Wheelchair Accessible: Yes

Price Range : Average

By Appointment Only: No

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Reviews

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03/16/2013

Overall
Amazing! Wonderful!

My friend and I have gone here and few times after we work out, and we have not been disappointed! The service is really friendly and the employees are lighthearted and good natured! The older, poor reviews must have been gone when there was a different staff. Good deals & coupons! We've received gel manicures (which they suggested and we were very happy they did!) and pedicures here. Love it and highly recommend it

08/16/2012

Overall
not happy

tried for first time a pedicure and my feet were the same as it was when i went in i will never go again

03/05/2012

Overall
It was great when they first o...

It was great when they first opened, while they were trying to get new clients. Now they are AWFUL and have no apologies for such bad work. I was one of their 1st customers and was treated well until they got "too busy." My last three appointments I had to wait for over 1/2 hour. When I asked why I am waiting when I have an appointment Cindy told me they are busy and they do their best. When I explained the point in making an appointment she unapologetically said they do their best to keep appointments but they have a lot of clients now, I should make an appointment during the week.

They also try to sell upgrades and other services throughout your entire experience. Since they know my services and no longer try for the up-sell, they don't have time for me.

In addition, one of the employees cut my toenails so I had very painful ingrown nails when they grew back.

Oasis is a very expensive, unprofessional, shady place and I highly recommend you save your money and try one of the many other salons in the area. My entire family used to go there, after this last experience we are taking our hundreds of dollars a month elsewhere.

03/05/2012

Provided by Citysearch - 
Overall
Save your time and money

I agree with Wanda, if I could give a negative star, I would. I was one of the first customers. Service was great when they first opened but now they admittedly have become too busy to keep appointments. I waited over 1/2 hour the last 3 times there and all the woman would say is they do their best. The services are costly and if you've never been there, expect to spend your treatment time saying no, thank you, to the numerous requests for upgrades and additional services. Like I said in the intro- save your time and money. There are many other salons in Newington!

12/03/2011

Provided by Citysearch - 
Overall
DO NOT GO HERE!!!!!!!

If I could give this place a negative star I would!!!!
I went for a French shellac manicure. I was very specific in what products I did not want used on my nails. It took some time to get the female attendant to understand what I was says. Once they got the message I didn't want the silver top jar product on my nails I further explained I didn't want the length take down, I got the length taken down since the attendant was too busy paying attention to what was going on in the shop instead of filing my nails. Not only was the length taken down once I got outside in the sunlight the French manicure was not evenly applied and it made my nails look uneven.
Why didn't I go back in and ask for my nails to be fixed? I was in there for over an hour and a half. To make this worse, I was charged $47.50 plus tip. Do they think they are working in Glastonbury, West Hartford or New York? They are on the Berlin Turnpike, blue collar working class!!!!
When I was asked how I heard of this place, I told them I saw the ad in the coupon magazine for 20% OR 30%, most places would honor that but not this place. The place may look nice but the price for the service is not worth it.

10/21/2011

Overall
They are advertising Novalash ...

They are advertising Novalash but as far as I can tell they are not a certified novalash retailer. "Buyer Beware"

09/27/2011

Overall
Worst Experience ever!! Do not...

Worst Experience ever!! Do not go here! I went for a pedicure with gift certificates I was told I could use each $14. I reiterated when I arrived that I had these and was planning on using them she said that was fine. Once escorted to my chair the woman told me I needed to get an upgraded pedicure that was on special for $50. I said so I'll pay the difference of $22 for this service. After the service was complete and I had handed over the gift certificates, she told me they could not be used. The manager refused to budge, I asked to speak with the owner who then started screaming at me over the phone and threatened to call the police if I didn't pay.

Someone else I know that had been there had a similar experience with having a gift certificate and being told they had to pay more.

These people obviously have no idea how to conduct business in a professional manor and are taking advantage of people. This obviously is their MO for running a business.

Stay Away!

09/06/2011

Overall
HATE IT, HATE IT, HATE IT!!!!!...

HATE IT, HATE IT, HATE IT!!!!!!

Please don't go there!!



Beautiful faciliity, BUT they are there just to make money! They attracted me when i first went there with the discount offers, make you feel really good when you come in with luring facility and staff standing at the door.



Horrible padeicure, the girl who did pedicure cut my toes nails to the skin and i hated teh sape of my nails the entire month. She wasn't courteous at all. No smile, nothing.



Next visit, a little fat lady (didn't see her before), she took me to the Gel color counter and literally forced me to get it done mentioning everybody is getting it done. The guy started doing it. I asked him how you take it off, a girl sitting next to me mentioned, you have to come down here to get it off. I asked the guy if that's true. He said, it's teh same thing as teh regular enamel. I said ok. Came back, liked it as it didn't come off for 2 weeks, but sfater that i tried to take if off, didn't come off. I left it like that and one day my nail broke off right in teh middle and i was in deep pain and i was super busy and couldn't even make a trip to any mail place to 3 months. It's after 3 months, i got time to visit that place to let them know what i went through.



Do you guys know what's the response i got?

The maanger didn't apologize a single time and said that i should have asked how to take it off and i should have called to check how to take it off.



I undertsand i shouls have asked more and more quetsions before i even got it done. But the manager should have atleast apologized to hear what i went through just because of the communication problems as the staff is not proficient in English.



I am a very generous person and i normally ignore these type of issues, What killed me the most was the Manager's response!!



Great facility but not so good customer service and even services!!



I really want to speak to teh owner of the place and let him know my experinece!!

07/12/2011

Overall
99% of this nail salon is fant...

99% of this nail salon is fantastic. I've been a number of times, had services that ranged from manicures/pedicures, to massages, to eye brown tinting. It is exceptionally clean, and for the most part, everyone there is professional and curtious. One word of caution -- avoid any services with Coco. She is enough to give the place a bad rap.

06/12/2011

Provided by Citysearch - 
Overall
A wonderful experience

This is our third time to Oasis and the experience has been absolutely wonderful. The staff treated us wonderfully our first visit and now our third third visit everyone is super friendly. They do ask you if you want additional services but if you choose not to take advantage of additional services they do not persist. They are always offering to get you something to drink or if you need a magazine. I would try it for yourself.

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Oasis Nail & Spa

2997 Berlin TpkeNewingtonCT 06111

(860) 666-3813

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