less than mediocre is how I would describe my Auto Zone experience today. I entered looking for a full front/rear set of seat covers. I was greeted by Ed B., who looked out the window at my truck and immediately said, "We will need to custom order your covers because you have a split front bench seat. They begin at around 300.00. Regular bucket seat covers wont work on your vehicle." He went on to add that my front seats weren't equal in size. I went out and surveyed the seats and they sure looked even to me. I went back in and asked him if he could take a moment to come look and explain the difference between the front seats. He came out and took one look and said, "Oh, my mistake. Regular high back bucket seat covers will work." We then returned to the store where he accompanied me to the selection and I looked at a set of "Dickies" brand. The set for the front was spot on but I had questions as to the secure fitting of the rear seat cover's back rest portion. In the pics on the box it showed the cover secured around 3 adjustable headrests. He stated that because my vehicle didn't have rear headrests that the cover would still work just fine- "It has straps and clips to latch it to the springs behind the seat." Not wanting to get the wrong ones I returned to the vehicle to see the spring setup to make certain this cover would be able to be strapped down. My back rest portion folds forward and when inspected does not have exposed springs to secure anything to. As I closed the door to return, Ed was coming out so I asked him to spend less than 10 seconds looking at my seat so he could finish the purchase by directing me to the proper item. He looked at me and said, "Go ask someone else. I'm at lunch." WTF? This salesman helps a customer (with incorrect guesses and wrong information, granted) for 10 minutes and just like a breeze tells me to go ask someone else; he doesn't have the time to help me. This is exactly what is wrong with the business world today. Ed epitomizes poor work ethic, poor customer service, and demonstrates more concern for himself (his lunch was obviously more important) than a customer who is trying to spend a hundred dollars or more on parts from the company that pays him to represent them in their best light. No wonder the 60+ year old cant do better than counter boy for minimum wage at his age. He should have paid greater attention when his mentors tried to teach him work ethics and common customer courtesy. Lucky for me in our small town directly across the street is Orielly's Auto Parts. They were very happy to sell me seat covers.
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We come back over and over again because we trust Daniel and he always gives us exceptional service! We have recommended him to other Ford owners! Both our children drive Fords and we want confidence that they are in safe well maintained cars! Daniel gives us that confidence! He is truly your best advertisement!
I had a helpful, professional, and friendly experience from everyone in the service department. Daniel Radcliff kept me updated during the diagnosing of my Escape and sorting through with my third party warranty.