The customer service is equal to none, following the lines of absolutely no knowledge of their inventory, unless you're lucky enough to get one person, who just happens to be the rudest in the shop. A majority of the items in the shop are stolen goods, still in the boxes from the trucks they were taken from. The electronics selection is decent, if you don't mind buying a locked phone or some backroom repaired tv. Very rarely do they have anything of any actual value acquired legally. In short, Tom's Bargain Stop is trouble.