Our theater company has taken costumes there for years and we have never had a problem. Whenever they felt that they might have problems with the item, like a sparkled ball gown or a faux fur lion costume, they have told us and declined taking it. In about 5 years, I only had trouble once with them misplacing a pillow that went with my comforter. It was eventually found. I have never taken anything extremely valuable there nor would I given the reviews. Also, I never dealt with a Felicia. Always a very polite and professional Mexican man in a wheelchair who I assume either manages or currently owns the business. For basic items, I would recommend them.
I see others seem to have had bad experiences here - not me! I love this place - the price can not be beat! and the service has ALWAYS been great for me and I've been going for years. The staff is polite and efficient and they try hard to please. I take everything there. Even t-shirts - at their prices i can afford to.
This is one of the best cleaners for the dry cleaning, alterations, as well as wash-and-fold laundry service. Their staff are very nice and always friendly with a smile. The prices are reasonable and competitive for the area, and they have done a great job with my clothes.